HR Service Center Specialist I
About The Position
Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker’s Top 150 Places to Work in Healthcare — three years running. Consistently ranked among SIA’s Largest Staffing Firms in America. Honored with Modern Healthcare’s Innovators Award for driving change through innovation. Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006. THIS IS A TEMPORARY ROLE TO SUPPORT OUR HR SERVICE CENTER Job Summary The Specialist I, HR Service Center coordinates Human Resource programs and processes for all AMN team members by answering and resolving payroll, benefits, talent acquisition, compensation, learning and talent development, and HR policy questions.
Requirements
- Excellent time management, prioritization, and organizational skills with high work standards and attention to detail
- Flexible and adaptable to change and able to work in a fast-paced environment
- Ability to think critically to diagnose problems and recommend appropriate solutions
- Exceptional customer service, communication and interpersonal skills
- Strong technical and systems proficiency with a confirmed understanding of Microsoft Office Suite
- High School Diploma/GED plus 2-5 years of work experience
- Experience in a fast-paced Human Resources, contact center, training or recruiting setting
- Strong customer service
- Ability to learn and work in multiple systems
Nice To Haves
- Associate Professional in Human Resources (aPHR) (Preferred)
Responsibilities
- Serve as a first contact to answer and resolve team member questions by collecting, researching, and analyzing information while using thorough knowledge of HR policies, procedures, and internal HR Service Center processes.
- Independently prioritize a high volume of incoming phone calls and Service Now cases, utilizing a triage approach to work and resolve, escalate to the Senior HR Service Center Specialist, or refer the inquiry to an HR Center of Excellence for subject-matter-expert resolution based on company process.
- Coordinate resolutions in partnership with HR Centers of Excellence including Corporate Payroll, Benefits, Talent Acquisition, Learning and Talent Development, HRIS, Employee Relations and Compensation.
- Log and track each customer interaction, including resolution, in the Service Now case management system by detailing relevant details and information.
- Explain payroll inquiry resolution over the phone and within the Service Now case management system using current federal and state laws as a guide.
- Process managed work transactions, data updates, and maintain team member records within Workday in an accurate and timely manner.
- Meet or exceed departmental call metric objectives and service level standards while performing HR administrative processes.
- Support special projects and other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
