HR Service Center Representative
About The Position
We’re seeking an HR Service Representative to join our HR Shared Services team, serving as a primary resource for U.S. and Puerto Rico Associates. You will provide accurate information regarding company HR policies and procedures while ensuring compliance with organizational, state, and federal guidelines. This role requires handling inquiries related to benefits, paid time off, leaves of absence, HR system navigation, and employment verifications. The ideal candidate will provide professional, confidential, and high-quality customer service while escalating complex issues to internal HR resources as needed.
Requirements
- 1–2 years of related experience preferred; entry-level candidates with relevant internships may apply.
- Comfortable handling a high volume of incoming calls while documenting details accurately.
- Strong communication, organizational, and interpersonal skills.
- Exceptional customer service, follow-through, and ability to handle difficult interactions.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Knowledge of HR policies, procedures, and systems.
- Ability to multitask, work in a fast-paced environment, and remain flexible.
- Ability to retain knowledge, utilize resources independently, and work under pressure.
Nice To Haves
- HR Representative or Customer Service Representative in a large, fast-paced service environment.
Responsibilities
- Respond to inquiries via phone, email, and ad hoc reports regarding HR policies, benefits, and leaves of absence.
- Assist Associates and Managers with navigating HR systems.
- Document call summaries and process transactions in the case management system.
- Escalate complex issues to HR Specialists, SMEs, CoEs, or HRBPs as required.
- Ensure compliance with all business, state, city, and federal regulations, including ERISA and legislative Sick Policies.
- Cross-train to support business needs and perform special projects as assigned.
- Serve as the primary contact for HR Regional Office and Distribution Center HR administrators.
- Maintain confidentiality and apply privacy requirements in all interactions.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
