HR Service Center Representative II

Grand Canyon Education • Phoenix, AZ

1d

About The Position

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. The HR Service Center (HRSC) Representative II plays a key role in supporting employees during important moments by managing leave of absence and workers’ compensation cases from start to finish. This role also serves as a frontline HR resource, answering employee questions and providing guidance on benefits, leave, time off, payroll, HR systems, and policies through phone, email, and in-person support. What You’ll Do Serve as the first point of contact for employee HR questions related to benefits, leaves, time off, payroll, HR systems, and policies Provide timely, accurate guidance while creating a positive employee experience Manage leave of absence and workers’ compensation cases, including eligibility tracking, documentation, approvals, follow-up, and case closure Troubleshoot employee self-service and HR system issues Ensure employee data is accurate across HR systems and flag discrepancies Escalate complex issues when appropriate and collaborate with HR partners Act as a subject matter expert for HRSC processes and support training and process improvements Stay current on HR regulations, including FMLA and state/local leave laws What We’re Looking For High school diploma required; Bachelor’s degree preferred 3+ years of HR experience, including benefits, leaves, payroll, HR systems, or employee relations Strong customer service skills with the ability to handle sensitive or complex situations professionally Excellent written and verbal communication skills Detail-oriented, organized, and comfortable working in a fast-paced environment Strong technical aptitude with HRIS and employee self-service tools Knowledge of federal and state leave laws (FMLA, sick leave, etc.) Commitment to confidentiality and data accuracy Why This Role Matters You’ll play a critical role in supporting employees during key moments in their work and life, while helping HR operate efficiently, accurately, and compassionately. At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. For assistance with your job application please use our External Candidate Job Application Guide. All staff candidates will be asked to review GCE’s staff expectations as part of the application process. Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.

Requirements

• High school diploma required; Bachelor’s degree preferred
• 3+ years of HR experience, including benefits, leaves, payroll, HR systems, or employee relations
• Strong customer service skills with the ability to handle sensitive or complex situations professionally
• Excellent written and verbal communication skills
• Detail-oriented, organized, and comfortable working in a fast-paced environment
• Strong technical aptitude with HRIS and employee self-service tools
• Knowledge of federal and state leave laws (FMLA, sick leave, etc.)
• Commitment to confidentiality and data accuracy

Responsibilities

• Serve as the first point of contact for employee HR questions related to benefits, leaves, time off, payroll, HR systems, and policies
• Provide timely, accurate guidance while creating a positive employee experience
• Manage leave of absence and workers’ compensation cases, including eligibility tracking, documentation, approvals, follow-up, and case closure
• Troubleshoot employee self-service and HR system issues
• Ensure employee data is accurate across HR systems and flag discrepancies
• Escalate complex issues when appropriate and collaborate with HR partners
• Act as a subject matter expert for HRSC processes and support training and process improvements
• Stay current on HR regulations, including FMLA and state/local leave laws

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees