Senior HR Employee Service Center Representative

Westinghouse Electric Company•Cranberry Township, PA

8d•$50 - $55•Remote

About The Position

Senior HR Employee Service Center Representative Requisition Number: 29462 Company: WECTEC Staffing Svcs LLC Location: Cranberry Township, US WECTEC Staffing Services A Wholly Owned Subsidiary of Westinghouse Electric Company LLC WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day. Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. Opportunity Overview: Senior HR Employee Service Center Representative - 12 MONTH CONTRACT - REMOTE You will support customer inquiries for 3 regions globally. You will work remote. Work hours will be 9:00 am - 5:00 pm PST Monday-Friday. You will report to the Lead, Customer Care. U.S. Citizenship required Our Safety Pledge to You: If you are as committed to your success as we are committed to your safety, then this is the position for you! For us, our guiding principle has always been and will continue to be the safety of our people. It's that simple! Why WECTEC Staffing Services? WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network. WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following: Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for Qualifying Positions We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $50.00/hour to $55.00/hour. WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com You can submit your completed application, and explore other available options, using the following link: careers.westinghousenuclear.com Get connected with WECTEC Staffing Services on social media: Equal Opportunity Employer including Veterans and Individuals with Disabilities

Requirements

3 years' experience on HR/Customer Care Teams.
English: Proficiency in reading, writing and speech.
Spanish or Mandarin: reading, writing and speech.
Customer Service experience required.
SAP HR, SuccessFactors, Service Now or other HR systems.
You will pass a stringent background and drug screen.
U.S. Citizenship required

Responsibilities

Support for and management of customer inquiries through an HR ticketing system.
Explain how to use the online HR systems.
Investigate cases, respond and support HR inquiries.
Help with administrative tasks, onboarding and data entry.
Guide employees through the appropriate on and offboarding policies.
Maintain information systems, prepare documentation, and process paperwork.
Focus on continuous improvement through shared knowledge and lessons learned.