HR Service Center Representative I

Grand Canyon Education • Phoenix, AZ

2d

About The Position

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in. As part of the HR Service Center (HRSC), the HRSC Representative is the first point of contact for employees seeking HR support. The individual will respond to employee inquiries and HR team requests, identifying solutions and escalating as needed, through phone, email, and in-person support. In addition, the position is responsible for utilizing and processing basic transactions in the HR system, Workday. The ideal candidate will have a passion for customer service, employee experience, operational excellence and continuous improvement. Why This Role Matters You’ll play a critical role in supporting employees during key moments in their work and life, while helping HR operate efficiently, accurately, and compassionately. At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. For assistance with your job application please use our External Candidate Job Application Guide. All staff candidates will be asked to review GCE’s staff expectations as part of the application process. Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.

Requirements

• High School diploma.
• Minimum two years' experience demonstrating excellent interpersonal, customer service and team-oriented skills.
• Must be able to maintain a professional and courteous demeanor and have the ability to handle difficult situations and customers in a tactful and diplomatic manner.
• Prior experience using telephone system or software to field incoming and outgoing calls.
• Excellent written and verbal communications skills.
• Detail oriented with a high level of accuracy.
• Strong analytical, troubleshooting skills with a strong technical aptitude and comfort level accessing and navigating HR software.
• Self-starter with good organizational, time management.
• Ability to work in a fast-paced environment and meet deadlines.

Nice To Haves

• Two years of prior experience in Human Resources, with an emphasis on generalist, personnel administration or shared service operations.

Responsibilities

• Provides first tier Human Resources support by responding to incoming employee inquiries, assessing employees’ needs and advising and counseling employees within Company policies and procedures.
• Creates a positive employee experience while managing inquiries to completion.
• As necessary, gathers information, researches inquiries, troubleshoots employee issues, communicates and follows up with employees.
• Logs, reviews and assesses data and ensures HR information on the employee/HR systems and portals are accurate and informs the HRSC management team of inconsistencies.
• When necessary and/or as directed, escalates employee inquiries, concerns, complaints to appropriate individuals.
• Assists employees with troubleshooting software navigation issues with regard to self-service and/or HR systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees