HR Service Center Partner

Amcor•Oshkosh, WI

About The Position

As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner III is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR Service Center, HR Partner team, and all other employees at varying levels within the organization. The HR Service Center Partner III is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations. The HR Service Center Partner III will also have a deeper responsibility to include project-focused work, which includes coordination of cyclical processes, events, and new initiatives. The ideal candidate welcomes constant change and is someone who can be strategic, inventive, as well as tactical in implementation. The HR Service Center Partner III is a valuable resource for all HR team members, providing guidance, support, and training to make Amcor colleagues successful while also making a positive impact on how HR team members experience organizational change and growth.

Requirements

Bachelor’s degree required, preferably in Human Resources
3-5 years of experience in Human Resources
Advanced knowledge of the principles, practices, and infrastructure of Human Resources
Teamwork with peers and the broader HR team across all supported business units
Exceptional value-added support to exceed our internal customers’ needs aligned to their success
Energy and passion with an eye towards continuous improvement in self and process
Detail-oriented with excellent analytical, critical thinking, and problem-solving skills
Ability to respect and maintain confidential information
Self-motivated, proactive, and capable of working on own initiatives with limited supervision
Maintains a positive and respectful attitude while working independently and in team environments
Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

Responsibilities

Act as a key-contributor on project support for large-scale, repeated cyclical processes, and/or continuous improvement teams
Initiate, draft, review, and distribute mass communications to appropriate individuals related to specialty space(s)
Act as an established and trusted point-of-contact to the broader HR Partner base to provide support, training, feedback, and general guidance
Build strong relationships with Amcor colleagues to facilitate and encourage change management through educating and supporting the connection between the HR Service Center and HR field
Review employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracy
Respond to all employee, manager, or HR inquiries via email and phone utilizing a case management tool
Act as a primary escalation point-of-contact within the HR Service Center to support HR Service Center Associate I and II roles
Act as back-up for HR Service Center Lead when not present to support daily HR Service Center functions, including training and coaching for level I & II roles as directed
Engage with all HR team members in any area of need to continually grow knowledge and receive/provide feedback
Subject matter expert and point of escalation to Service Center peers in all specialty spaces
Proactively partner with Service Center team members, Lead, and Manager on complex inquiries impacting specialty spaces
Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
Research to resolve escalated situations and collaborate with appropriate HR Shared Services team members. Escalate broader based issues to Lead and/or the appropriate members of HR leadership team within the HR Shared Services or HR field to achieve resolution
Proactively recommend and/or assist the HR Service Center Lead in developing continuous process improvements to further gain efficiencies in specialty spaces, HR department, and organization
Audit employee data to ensure data integrity exists in all HR systems
Respond to custom report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services team
Provides support in various HR areas which may include new hire onboarding and assimilation, mergers and acquisition support, performance and talent management guidance, field HR onboarding and training support, temporary field HR Generalist assignment, and/or general team member training and education
Off-site travel and/or overnight travel may be expected to act as interim HR support in various North American Amcor sites
Maintain advanced knowledge of all HR plans and program designs
Responsible for tracking, creating, and updating team process and employee resource documents for all specialty spaces, including team training documents and/or field HR resources in the form of ServiceNow Knowledge Base Articles
Continue to advance Amcor business knowledge in and outside of HR to best support the growth and success of the business
Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.)

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)