HR Service Center Partner I

Amcor•Oshkosh, WI

About The Position

As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner I is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR team and all other employees at varying levels within the organization. The HR Service Center Partner I is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations.

Requirements

Bachelor’s degree required, preferably in Human Resources
1+ year of experience in Human Resources
Basic knowledge of the principles, practices, and infrastructure of Human Resources
Teamwork with peers and the broader HR team across all supported business units
Exceptional value-added support to exceed our internal customers’ needs aligned to their success
Energy and passion with an eye towards continuous improvement in self and process
Detail-oriented with excellent analytical, critical thinking, and problem-solving skills
Ability to respect and maintain confidential information
Self-motivated, proactive, and capable of working on own initiatives with limited supervision
Maintains a positive and respectful attitude while working independently and in team environment
Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

Responsibilities

Review employee data forms and reports, interpret entry requirements and complete complex data entry in HR technology solutions with accuracy
Respond to all employee, manager, or HR inquiries via email and phone utilizing a case management tool
Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback
Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
Audit employee data to ensure accuracy and data integrity exists in all HR systems
Respond to report requests from standard data pulls to customizations when appropriate
Follow the established escalation path to support and resolve complex inquiries
Build knowledge of assigned specialty space to be a subject matter expert to Service Center peers in assigned scope of support
Partner with Lead and HR team members responsible for assigned specialty space in building new and improvement of processes
Maintain basic knowledge of all HR plans and program designs
Responsible for creating and updating team process and employee resource documents for assigned specialty space
Continue to advance Amcor business knowledge in and outside of HR
Continuous process improvements to further gain efficiencies in focus areas
Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.).

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)