HR Service Center Analyst II

Univar Solutions • Downers Grove, IL

5d • $70,000 - $80,000 • Hybrid

About The Position

The HR Shared Services Analyst II (HRSS Analyst II)is responsible for resolving sophisticated HR inquiries and critical issues from Tier I support team, requiring a specialized understanding of HR processes and functions. This position plays a key role in supporting HR operations related to Talent Acquisition, Onboarding, Learning & Development, Benefits, Payroll, and overall employee lifecycle management. The HRSS Analyst II ensures the accuracy, compliance, and efficiency of HR transactions while maintaining a high level of service to employees and HR teams.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience
• 2-4 years of HR Shared Service experience, or HR operations
• Proficient in HR processes and familiar with HRIS platforms
• Excellent organizational and communication skills
• Able to balance multiple tasks and have a proactive approach
• Strong analytical skills

Responsibilities

• Handles escalated transactions and inquiries from Tier I support related to various HR functions, ensuring all employee information is accurate and up to date.
• Provide expertise on complex cases requiring deeper knowledge of policies and HR compliance requirements.
• Handle employee lifecycle processes from hire to retire, ensuring compliance with internal policies and relevant legislation.
• Process HR transactions accurately in HRIS systems with supporting documentation and data accuracy.
• Find opportunities for process improvement within the shared services function to increase efficiency and service quality.
• Collaborate with HR COEs to align processes and recommend improvements where needed.
• Maintain HR documentation, including employee records, and compliance reports.
• Ensure confidentiality and data protection in line with company and regulatory guidelines.

Benefits

• health
• vision
• dental
• 401k matching for retirement
• flexible time off
• Strong work/life flexibility
• To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews
• Competitive pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees