HR REPRESENTATIVE

Duke Careers • Durham, NC

1d

About The Position

Duke Community Affairs (DCA) is seeking a Human Resources Representative to advise divisional leadership and employees on employee relations matters and workplace concerns by communicating, interpreting, and recommending the appropriate use of human resource policies and procedures, as well as services and programs offered by Duke University. Work Performed: Employee Relations & Policy Guidance – 35% · Advise and assist managers, supervisors, and employees on employee relations concerns by interpreting applicable university and divisional HR policies and procedures. · Recommend appropriate responses and interventions for individual and systemic concerns, including coaching, discipline, or policy clarification. · Identify patterns or trends in employee concerns and recommend proactive solutions or policy improvements. Recruitment & Staffing Support – 25% · Coordinate hiring processes, job postings, and candidate communications. · Ensure compliance with inclusion standards. · Prepare DCA iforms for staff/students to include, but not limited to, cost distribution, create position, hire, reclass, open requisition, supplemental/secondary, transfer, and rate and schedule change. · Maintain department internal and external organizational charts. Specialist & Liaison Role – 15% · Serve in a specialist, liaison capacity for Compensation, Training and Organizational Development, Employment and Systems, or HR planning and development; evaluate and research professional trends and issues within the division. · Provide education and training to divisional/unit staff about the specialty to ensure consistent and equitable application of HR policies and procedures; collect, research, and disseminate appropriate internal and external material on HR issues and trends, and provide in-service training support to enhance understanding of this material as needed. · Identify and recommend new policy or program initiatives in the specialty area designed to enhance delivery and quality of service. Program Implementation & Strategic Initiatives – 10% · Assist in the implementation of strategic initiatives to enhance employee engagement, career development, and workplace culture. · Support HR programs aligned with organizational objectives (career advancement, employee engagement). · Assist with university-wide projects, including employee opinion surveys, multicultural awareness programs, and conflict-resolution initiatives. · Serve as department space & facility coordinator by ensuring accuracy of space information in Web Central. · Serve as department telephone and cell phone coordinator by maintaining a list of department phones and conducting monthly reconciliation of telephone and cell phone usage and charges. · Maintain an active list of parking permits. Reporting & Analysis – 10% · Regularly report to the AVP for Operations, Research, and Advancement on organizational trends, staff and labor relations issues, and progress of initiatives. · Prepare written documentation, including reports, recommendations, and policy summaries. · Collect and maintain all appropriate documentation concerning position management, including submitting iForms and tracking workflow and approvals. · Conduct reconciliation of DCA positions (FTE count) and provide senior management with monthly status reports. · Prepare monthly payroll reconciliation and serve as a backup reviewer for additional reconciliation reports. · Maintain an active list of DCA computers. Other Duties – 5% · Perform other related duties incidental to the work described herein.

Requirements

• Work requires organizational, analytical and communication skills generally acquired through the completion of a bachelor's degree program.
• Work requires two years of business, administrative and/or supervisory experience with exposure to supervisory or human resource policies and practices related to employee relations.
• A master's degree in a related field may be substituted for 2 years of experience.

Responsibilities

• Advise and assist managers, supervisors, and employees on employee relations concerns by interpreting applicable university and divisional HR policies and procedures.
• Recommend appropriate responses and interventions for individual and systemic concerns, including coaching, discipline, or policy clarification.
• Identify patterns or trends in employee concerns and recommend proactive solutions or policy improvements.
• Coordinate hiring processes, job postings, and candidate communications.
• Ensure compliance with inclusion standards.
• Prepare DCA iforms for staff/students to include, but not limited to, cost distribution, create position, hire, reclass, open requisition, supplemental/secondary, transfer, and rate and schedule change.
• Maintain department internal and external organizational charts.
• Serve in a specialist, liaison capacity for Compensation, Training and Organizational Development, Employment and Systems, or HR planning and development; evaluate and research professional trends and issues within the division.
• Provide education and training to divisional/unit staff about the specialty to ensure consistent and equitable application of HR policies and procedures; collect, research, and disseminate appropriate internal and external material on HR issues and trends, and provide in-service training support to enhance understanding of this material as needed.
• Identify and recommend new policy or program initiatives in the specialty area designed to enhance delivery and quality of service.
• Assist in the implementation of strategic initiatives to enhance employee engagement, career development, and workplace culture.
• Support HR programs aligned with organizational objectives (career advancement, employee engagement).
• Assist with university-wide projects, including employee opinion surveys, multicultural awareness programs, and conflict-resolution initiatives.
• Serve as department space & facility coordinator by ensuring accuracy of space information in Web Central.
• Serve as department telephone and cell phone coordinator by maintaining a list of department phones and conducting monthly reconciliation of telephone and cell phone usage and charges.
• Maintain an active list of parking permits.
• Regularly report to the AVP for Operations, Research, and Advancement on organizational trends, staff and labor relations issues, and progress of initiatives.
• Prepare written documentation, including reports, recommendations, and policy summaries.
• Collect and maintain all appropriate documentation concerning position management, including submitting iForms and tracking workflow and approvals.
• Conduct reconciliation of DCA positions (FTE count) and provide senior management with monthly status reports.
• Prepare monthly payroll reconciliation and serve as a backup reviewer for additional reconciliation reports.
• Maintain an active list of DCA computers.
• Perform other related duties incidental to the work described herein.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees