HR Representative

MyMichigan Health•Midland, MI

About The Position

Serves as point of contact for all MyMichigan Health System leaders and employees to answer Payroll, Benefit, Compensation, Pension, Employee Relations, Education, Unemployment, Leave of Absence and Human Resource policy and procedure related questions and resolve moderately complex to difficult issues with minimal guidance from MyHR Service Center Manager. Advise management on the formulation and administration of plans and policies for human resources activities. Act as internal consultant by analyzing and recommending solutions to human resources issues relating to assigned program or section area. Develop, revise, and implement human resource policies and procedure. Ensure program or section area is in compliance with established policies and procedures. Lead the planning and implementation of assigned programs and trainings. Prepare and maintain special internal and external reports as requested by immediate supervisor. Answer non-routine request for information on policy interpretation. Develops, coordinates and recommends changes for the improvement of workflow in the program or section area. Develop methods and procedures for compiling and analyzing data for reports and special projects. Conduct periodic audits of human resources activities to ensure compliance with policies and procedures. May plan, assign, and/or supervise the work of others. Participate in professional development sessions or seminars. Work on special projects. Lead special and cross-functional project teams. Present training sessions related to assigned program or section area such at MyOrientation and Job Performance Review (JPR) trainings. Attend meetings, conferences and seminars. Perform additional duties as assigned. This position may have a primary focus for the entire onboarding process for all new hires from process improvement to execution. In this focus, the representative acts as a liaison with the new hire, recruitment and the organization to ensure a smooth and welcoming onboarding process.

Requirements

A minimum of three years of professional level experience in Human Resources or customer service related role required.
Extensive knowledge of computer software with demonstrated proficiency in or knowledge or using a variety of computer software applications especially Excel and Microsoft Office Suites.
Working knowledge of multiple human resource disciplines including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, federal and state respective employment laws.
Demonstrate flexibility and available to interact with employees at all levels.
Be able to manage multiple conflicting priorities and multiple business units in multiple locations.
Should be self-directed and motivated.
Ability to solve problems involving several options in situations.
Analytical skills necessary to conduct basic research, analyze and interpret data, and identify and solve problems by proposing course of action.
High level of interpersonal skills to handle sensitive and confidential situations and documentation.
Attention to detail in composing, typing, proofing materials, establishing priorities and meeting deadlines.
Good to excellent spelling, grammar, and written communication skills.
Excellent telephone and oral communication skills.
Ability to write routine reports and correspondence.
Strong emphasis on customer service excellence.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Knowledge of office administration procedures.
Ability to operate most standard office equipment.
Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.
Bachelor’s degree in business related field or study required within one year of hire or transfer date. Current employees in this role prior to 10/01/2017 are grandfathered into this role regardless of degree held.

Nice To Haves

PHR - Professional of HR
Preferred Equivalent Experience - PHR or SPHR certification preferred.
SPHR - Senior Professional of HR
Preferred Equivalent Experience - PHR or SPHR
One (1) year working in a health care setting is preferred.

Responsibilities

Maintains personnel files (electronic and physical) in compliance with applicable legal requirements. Keeps employee records up-to-date by processing employee transactions (status changes, record changes, rate changes, etc.) in a timely fashion. Ensures that pre-employment checks and processes are completed in accordance with the Employment Screening Policy, Federal and State Law. Conducts onboarding gap analysis to identify opportunities for improvement and to ensure legal/policy compliance.
Maintains listing and knowledge of approved positions along with assigned salary grade levels. Facilitates and conducts all onboarding activities ensuring their proper and timely completion. Is responsible for the pre-employment process from date of acceptance to start date. Keeps the Recruiter and other stakeholders informed of the new hires status.
Through telephone or email support, resolve questions as described in job summary with goal set at resolving questions or issues at first incoming call. Triage as necessary more complex questions and issues unable to resolve at this level to Human Resources Strategic Partners or Center of Excellence team members. Uses technology to document nature and resolution of the contact. Resolves onboarding issues or concerns with the highest level of customer service. Communicates issues/concerns to the Recruiter and/or Recruitment Manager for resolution if necessary. Researches and recommends improvements to enhance the new hire experience and improve new hire retention. Collaborates with Recruiters to identify recruitment/onboarding related opportunities to reduce 90 day and first year turnover.

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