HR Operations Specialist I

HMT Tank • The Woodlands, TX

159d • $50,000 - $60,000

About The Position

Join our team as an HR Operations Specialist I and be the first point of support for our employees! In this role, you’ll provide vital administrative assistance to the HR team, respond to employee questions, and ensure clear guidance on HR policies, procedures, and company practices. You’ll also play a key part in welcoming new hires by assisting with onboarding activities, helping them transition smoothly into the organization.

Requirements

• Bachelor's Degree preferred
• 2+ years of HR experience
• 2+ years Customer Care experience
• Results driven
• Effective at building cross-functional relationships
• Service oriented
• Exceptional communicator
• Self-motivated and able to work independently
• Ability to discern caller needs quickly and efficiently
• Strong mission of service orientation with the ability to be sensitive to our customers and apply the appropriate empathy and remain calm in stressful situations
• Ability to manage multiple projects
• Must be able to manage highly confidential and sensitive information
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to multi-task, work under pressure and adapt to change
• General knowledge of HR policies and procedures

Nice To Haves

• Experience with drug testing consortiums specific to refineries and chemical plants
• Benefits administration

Responsibilities

• Provide timely and accurate first level assistance to customer inquiries via phone, e-mail or voice mail, or escalate to the appropriate area for resolution
• Support the administration of HR compliance, processes, procedures, and policies, including, but not limited to, HR, payroll, time & attendance, and benefits
• Evaluate and complete HR transactions, resolve issues, and prepare, analyze and distribute reports
• Provide timely information and escalation to management
• Partners regarding critical or emerging HR issues
• Develops a thorough understanding of HMT’s policies, procedures and safety rules
• Provide assistance with projects, as needed
• Other duties as requested and defined by team leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees