HR Operations Manager

Wellbe Senior Medical•Chicago, IL

10d•Onsite

About The Position

The HR Operations Manager is responsible for elevating the employee experience and ensuring operational excellence across HR services. This role leads the day-to-day operations of the HR Service Center, delivering consistent, high-quality support to employees, managers, and the HR team. The HR Operations Manager plays a key role in strengthening WellBe’s service delivery model and supporting organizational mission and compliance.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
5-7 years of progressive experience in HR Shared Services or HR Operations, including 3+ years in a people management role.
Proven track record in managing HR operations, service delivery, and transactional excellence.
Experience developing and interpreting HR metrics, KPIs, and dashboards.
Strong problem-solving skills with the ability to analyze data and drive actionable insights.
Excellent verbal and written communication skills, with the ability to simplify and explain complex HR topics.
High degree of professionalism, discretion, and integrity when handling sensitive employee information.
Strong leadership and interpersonal skills with the ability to build relationships across all levels of the organization.

Nice To Haves

Experience with Dayforce and/or iCims preferred.

Responsibilities

Design and oversee the HR Service Center, managing tier 1 inquiries and ensuring timely, accurate, and empathetic support.
Lead daily operations of the Service Center team, prioritizing and delegating tasks related to new hires, offboarding, data changes, general inquiries, and reporting.
Ensure exceptional service delivery through accurate processing of HR transactions and prompt resolution of inbound requests via multiple channels (HRIS, ticketing systems, etc.).
Act as an escalation point for complex HR cases, collaborating with HR Business Partners, Payroll, HRIS, and Centers of Expertise (COEs) as needed.
Maintain and optimize HR knowledge content and standard operating procedures to support scalability and consistency.
Partner with internal teams to identify and implement continuous improvement opportunities in HR processes and service delivery.
Support change management and transformation efforts aimed at enhancing the employee experience and operational efficiency.
Monitor and report on team performance, service metrics, and KPIs to inform decisions and improve service outcomes.
Ensure compliance with internal policies and external regulations, contributing to a high-performing and compliant workplace.
Guide and mentor HR Operations team members on company policies, programs, and best practices.
Provide regional HR support as needed, adapting services to meet location-specific requirements.