HR Operations Manager/Director, North America

Keenfinity•Fairport, NY

11d•$150,000 - $180,000•Hybrid

About The Position

At KEENFINITY, we are a globally leading provider of innovative and professional security and communication solutions. With over 4,200 employees in over 50 countries worldwide, our ambition is clear: we offer more than just technology – we secure, connect, and amplify the moments that matter in life. Next to our passion for technology we’re very passionate about our work environment. Based on values such as trust, appreciation, and accountability we all work together to shape the future – boldly, customer-focused and with a strong team spirit. This role is hybrid and can be based in either Fairport, NY or Burnsville, MN. Leadership & Team Management: Lead payroll, benefits, and compensation functions with a strategic and operational focus to drive compliance, efficiency, and service excellence. Develop and mentor team members to strengthen capabilities, accountability, and consistent service delivery. HR Systems & Data Management Partner with the Vice President of Human Resources to develop data-driven metrics and tools by leading the U.S. HRIS ecosystem, enabling accurate reporting and effective data management. Continuously assess and optimize HRIS platforms and HR tools to support an employee-centric service framework, ensuring data integrity and reliable reporting. Payroll, Compensation & Benefit Strategy Oversee employee benefits programs, including health, retirement, and wellness initiatives, ensuring compliance and competitive offerings. Lead, advise and guide payroll providers and internal teams to ensure accurate payroll inputs, deductions, and approvals. Partner with Compensation and Benefit Manager to support strategic direction for benefits, open enrollment, and employee health and wellness plans. Ensure accurate and timely payroll processing for U.S. and Canadian employees, including compliance with federal, state, and provincial regulations. Advise, guide and direct US salary structures, incentive programs, and pay equity reviews. Oversee administration of performance bonus and other special incentive plans as required. Employee Relations: Assist with complex associate relations issues, providing guidance to managers and employees on conflict resolution and disciplinary actions. Oversee leave policies, including FMLA, disability, and provincial leave programs, ensuring compliance and proper documentation. Policies, Compliance & Audits Partner with US HR Team to develop, maintain, and communicate HR policies and procedures; ensure alignment with legal requirements and company standards. Ensure compliance with labor laws, company policies, and regulations, support internal and external HR audits. Policy Interpretation: Serve as a subject matter expert for HR policies, offering clear guidance to stakeholders. Oversee compliance & reporting: Maintain compliance with U.S. and Canadian labor laws; ERISA, ACA reporting, Section 125 Employee Engagement & HR Service Delivery Resolve operational HR issues and escalate when necessary. Promote consistent and fair application of HR policies. Contribute to continuous improvement of US HR operations. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Bachelor’s degree in human resources, Business Administration, Management, or related field. MBA preferred.
7 + plus years leading Human Resource strategy, with a focus on compensation strategy, health and wellness plans, HRIS systems knowledge and general HR process improvement experience.
Proven experience managing HR operations across multiple regions (U.S. and Canada) with strong knowledge of payroll, benefits, compensation, and employment laws in both countries.
Excellent leadership and team management skills.
Proficiency in HRIS and payroll systems.
Strong understanding of labor laws and HR compliance (Basic to Advanced knowledge preferred).
Excellent organizational and time management skills.
High attention to detail and data accuracy.
Effective communication skills and ability to manage confidential information professionally.
Must have a problem-solving mindset.
Entrepreneurial drive with a customer/employee centric view.
Ability to travel up to 20%.

Nice To Haves

Strong preference for ERISA compliance and administration, ACA reporting requirements and experience and/or knowledge of Section 125 cafeteria plan regulations.

Responsibilities

Lead payroll, benefits, and compensation functions with a strategic and operational focus to drive compliance, efficiency, and service excellence.
Develop and mentor team members to strengthen capabilities, accountability, and consistent service delivery.
Partner with the Vice President of Human Resources to develop data-driven metrics and tools by leading the U.S. HRIS ecosystem, enabling accurate reporting and effective data management.
Continuously assess and optimize HRIS platforms and HR tools to support an employee-centric service framework, ensuring data integrity and reliable reporting.
Oversee employee benefits programs, including health, retirement, and wellness initiatives, ensuring compliance and competitive offerings.
Lead, advise and guide payroll providers and internal teams to ensure accurate payroll inputs, deductions, and approvals.
Partner with Compensation and Benefit Manager to support strategic direction for benefits, open enrollment, and employee health and wellness plans.
Ensure accurate and timely payroll processing for U.S. and Canadian employees, including compliance with federal, state, and provincial regulations.
Advise, guide and direct US salary structures, incentive programs, and pay equity reviews.
Oversee administration of performance bonus and other special incentive plans as required.
Assist with complex associate relations issues, providing guidance to managers and employees on conflict resolution and disciplinary actions.
Oversee leave policies, including FMLA, disability, and provincial leave programs, ensuring compliance and proper documentation.
Partner with US HR Team to develop, maintain, and communicate HR policies and procedures; ensure alignment with legal requirements and company standards.
Ensure compliance with labor laws, company policies, and regulations, support internal and external HR audits.
Serve as a subject matter expert for HR policies, offering clear guidance to stakeholders.
Maintain compliance with U.S. and Canadian labor laws; ERISA, ACA reporting, Section 125
Resolve operational HR issues and escalate when necessary.
Promote consistent and fair application of HR policies.
Contribute to continuous improvement of US HR operations.