HR Operations Lead

Ocean Infinity

6d

About The Position

We are using and creating technology to transform operations at sea to enable people and the planet to thrive. We are open-minded and fearless in our approach to innovation and don't believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era. We take safety, equality and education very seriously, and our responsibilities don't stop at our front door. Our business is built on the belief that there's definitely a more environmentally responsible way to operate at sea. We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work. We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry. We are not your average workplace. Ocean Infinity is seeking an HR Operations Lead to shape and run our HR operations across the full employee lifecycle. This role will ensure HR services are reliable, inclusive, compliant, and data-driven, while supporting our broader HR strategy. The HR Ops Lead will take responsibility for global HR service delivery, improve processes, embed automation, and guide a small team to provide a positive, consistent employee experience. Whilst we are a global business, the UK is our largest entity and will be the main area of growth.

Requirements

• Extensive experience in HR operations, service delivery, and compliance.
• Strong knowledge of payroll, benefits, workforce administration, and mobility processes.
• Experience in process governance, quality assurance, and risk management.
• Confidence working with HR systems (preferably Workday), digital platforms, and case-management tools, with a focus on practical optimisation.
• CIPD membership at Associate level or above.
• Strong analytical skills to monitor data accuracy, identify trends, and generate insights for leadership.
• Proven ability to resolve complex operational issues with sound judgement and a calm, solutions-focused approach.
• Experience managing audits, regulatory reporting, and governance oversight.
• Attention to detail and a service mindset, ensuring a smooth and consistent employee experience.
• Experience supporting teams through change with flexibility, empathy, and effective collaboration across HR functions.
• Interest in continuous improvement, with a willingness to try new ideas and learn from feedback.

Responsibilities

• Take overall ownership of HR service delivery across Tier 0 (self-service), Tier 1 (helpdesk/case management), and Tier 2 (complex queries and ER coordination).
• Oversee day-to-day operations: queue management, service quality reviews, root-cause analysis, and ongoing improvements.
• Work with the Transformation Office on the continued improvement and automation of all HR processes, including mapping end-to-end HR processes and removing fragmentation and manual steps.
• Put in place controls and quality checks to support consistency and compliance.
• Work with IT to ensure effective operational governance of our HRIS, Workday.
• Ensure data accuracy and master-data stewardship; define data policies and retention schedules.
• Create and maintain operational dashboards for leaders and business units.
• Set up and maintain HR knowledge bases and virtual agents for Tier 0–1 enquiries.
• Identify opportunities to automate routine tasks and monitor the impact on efficiency and employee experience.
• Coordinate annual benefit and insurance reviews and renewals, making recommendations for improvement.
• Maintain the HR policy library and support regulatory compliance.
• Prepare for audits and manage HR operational risks and incidents.
• Work closely with Legal and IT on privacy and security matters.
• Build, coach, and support an HR Ops team that works collaboratively and shares knowledge.
• Manage third-party providers and managed services; agree performance expectations and transition plans.
• Work with HRBPs to align service design with business needs (e.g. annual performance review and annual pay increase).
• Partner with Talent Acquisition on onboarding and lifecycle experiences.
• Coordinate with Finance and Payroll for seamless operations.

Benefits

• At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences.
• We are driven by transforming the industry, through our technology, thoughts, behaviours and actions.
• Being inclusive and respectful to all is fundamental to who we are.
• It is the right thing to do and enables innovation and creativity to thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees