HR Services Rep

Caterpillar Inc.•Decatur, IL

2d•Onsite

About The Position

At Caterpillar Inc., you join a global team dedicated to building a better, more sustainable world. The company values integrity, excellence, teamwork, commitment, and sustainability, fostering a culture where employees are continuously challenged and supported with professional growth opportunities, including leadership programs. Caterpillar is committed to diversity and believes each employee's contribution shapes their environment. This role is for a dynamic, organized self-starter to join the Resource Industries Operations & Products (RIOP) as an HR Operations Coordinator in Decatur, IL. The position is crucial for enabling customer success, making progress possible globally, and helping communities grow and thrive.

Requirements

Business Process Improvement: Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Employee Relations: Knowledge of the rights and obligations in employee relations; ability to adhere to legal requirements when handling employee communications.
HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
Human Resources Consulting: Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
Human Resources Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

Nice To Haves

Demonstrated ability to drive continuous improvement in HR operations, streamlining processes, reducing cycle times, improving efficiency, and enhancing employee experience.
Strong analytical and systems mindset, comfortable working with HR data and metrics, maintaining clear documentation, and delivering high accuracy and compliance.
Service‑oriented communicator and trusted partner, skilled at triaging issues, handling sensitive information with discretion, and collaborating across teams to deliver timely, reliable outcomes.

Responsibilities

Contribute to operational excellence in HR by efficiently and accurately executing processes related to employment compliance, payroll, absence management, time tracking, benefits administration, and employee data management.
Provide an excellent service experience when executing employee-facing processes.
Proactively identify opportunities to improve employee experience, quality, velocity, and/or cost of HR processes.
Support the New Hire Orientation process for all production employees joining the team at Decatur
Support continuous improvement initiatives by collecting, analyzing, and reporting employee feedback data to inform objectives, measure progress, and drive actionable insights.