Specialist, HR Services

Mastercard•O'fallon, MO

1d•Onsite

About The Position

Professionally, efficiently, and accurately, respond to HR inquiries across a breadth of functional areas. Responses must be made in a timely manner with a high level of customer service orientation in accordance with established Service Level Agreements (SLA’s). Topic areas span the spectrum of an employee’s life cycle including; resourcing and recruitment, Visa issuance and renewal (residence and business related), employee relations, reward, internal transfers/mobility, performance management, recognition (rewards/promotion), payroll, benefits and terminations. Escalate in-scope, complex cases to Tier 2 or subject matter experts (SME) with appropriate and complete documentation on work performed to date with follow-through until issue is adequately resolved. The role involves resolving complex HR inquiry issues, working with the HRIS team for preventative solutions, completing special projects, interacting with internal teams for information, and supporting higher complexity transaction processing like organization changes, supervisory organization changes, and international assignments. This position also includes training new HR Tier 1 People Services staff, providing support and guidance to team members, offering advanced technical support through research and analysis, ensuring audit compliance, managing confidential data according to HIPPA rules and MasterCard confidentiality, identifying and implementing process improvements, and contributing to the AskHR knowledgebase and user-experience documentation. The specialist will operate in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions.

Requirements

Ability to manage multiple tasks simultaneously acquired through previous experience in related field.
Strong problem solving and troubleshooting skills
Broad knowledge of HR concepts and terminology
Strong emphasis on customer service
High level of accuracy and attention to detail
Work effectively in dynamic, time-sensitive, high volume environment
Collaborative – team oriented
Professional demeanor
Ability to work with minimal supervision
Strong time management and organizational skills
Ability to follow policies and procedures
Results-oriented, strong follow-through skills
Excellent communication skills, ability to explain processes and policies effectively
Excellent MS Office Suite Skills: Excel, Word, and Outlook

Nice To Haves

Workday experience preferred

Responsibilities

Resolve complex issues regarding HR inquiries, and where possible, work with HRIS team to implement preventative solutions.
Complete simple to complex special projects, as needed.
Interact with internal (COEs, HR Field teams) to obtain needed information to manage work to completion.
Support higher complexity/level transaction processing including organization changes, supervisory organization changes, job changes, international assignments, etc.….
Train new HR Tier 1 People Services staff.
Provide support and guidance to other members on the team.
Provide advanced technical support through research, analysis, and resolution of customer issues.
Ensure audit compliance through transaction processing and approval flows.
Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements.
Independently identify process improvements and participate in the implementation of improvements.
With little supervision, modify, adapt, and develop new processes as appropriate to address specific issues related to transaction processing.
Contribute information to build the AskHR knowledgebase and develop user-experience documentation (How To documents).
Operate in partnership with HR teams and colleagues across all regions to ensure the effective delivery of HR support and HR systems related actions.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement