Director, HR Services

Magnificent Differences Consulting, LLC

7d•Onsite

About The Position

The Director, HR Services serves as the primary point of responsibility for day-to-day HR delivery across multiple client environments. This role covers employee relations, benefits, leaves, performance management, compliance, and ongoing employee support, requiring consistent execution and sound judgment. Operating across environments in different stages of maturity, the Director must assess what is in place, stabilize where needed, and maintain forward progress while managing shifting priorities and evolving client needs. This role requires flexibility and strong communication. The Director must be comfortable operating in both front-facing and execution-focused work, collaborating across different perspectives, and contributing in a hands-on way.

Requirements

Bachelor’s degree in Human Resources, Business, or a related field, or equivalent work experience.
10+ years of experience across core HR functions with ownership of day-to-day HR operations; at least three years of that experience must include management responsibilities.
Professional certification such as PHR (Professional in Human Resources) and/or SHRM-CP (SHRM Certified Professional) preferred.

Responsibilities

Manage day-to-day HR delivery across assigned client accounts as the primary HR point of contact for managers and employees.
Provide guidance on HR policies and employee matters, ensuring consistent interpretation and application.
Manage employee relations matters, including documentation, investigations, and resolution of employee issues, escalating complex matters as needed.
Manage performance management processes, including coaching, documentation, and follow-through.
Oversee benefits administration, including open enrollment with brokers and ongoing support.
Manage leave administration, including Family and Medical Leave Act (FMLA), workers’ compensation, and related programs.
Maintain compliance with employment laws and client policies, including maintaining audit-ready documentation and supporting audits as needed.
Oversee onboarding, offboarding, and employee changes, ensuring accuracy across systems and records.
Guide the work of direct report(s) and external partners, ensuring alignment with MDC standards and service expectations.
Identify opportunities for process improvement and support implementation.
Support recruiting activities as needed based on client demand.