HR Operations Consultant

Trinity Health•Livonia, MI

2d•Hybrid

About The Position

HR Operations Consultant serves as a business operations consultant & liaison to HM business line leaders & COEs supporting operations, projects, programs & service delivery outcomes. Work activities are performed with direction & oversight from the CHRO/Director HRBP, in collaboration with various organizational levels, & often requires critical thinking, exchanging & disseminating information, problem solving, & independently completing actions requiring planning, implementation, coordination & evaluation activities. Work assignments are considered ‘stretch’ & demonstrate a broad base knowledge of multiple operational areas of human resources &/or seasoned knowledge in an area of specialization, field of concentration or discipline to understand business needs & the interrelationship of issues impacting the implementation & delivery of strategically aligned business operations & services.

Requirements

Bachelor’s degree in Human Resources Management, Business Administration or a related field, or an equivalent combination of education & experience.
Minimum of three (3) years of progressively more responsible Human Resources experience which may include Talent Management, Organizational Development, Workforce Planning, Total Rewards, & Colleague & Labor Relations.
Experience in state and federal laws & government & regulatory reporting requirements related to HR.
Experience in the development, interpretation, and application of human resources policies, practices and programs.
Demonstrated problem-solving skills.
Self-directed.

Nice To Haves

Familiarity with Workday HRIS preferred

Responsibilities

Provides consultative support to HR Leadership in the implementation of HR strategy, workforce plans, operational services & other initiatives.
Proactively consults & engages operationally on the development & implementation of HR programs & strategies.
Provides business context to ensure consistency with HR-related decision support, client communications & program administration.
Provides leadership, direction & oversight of HR program(s) or workstreams.
Ensures HR services, processes, policies & procedures are communicated, implemented & aligned.
Facilitates and develops HR operations processes & tools.
Provide escalated support for HR tactical functions.
Serves as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions.
Manages & implements small to medium-scale projects, programs & initiatives.
Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of conduct, as well as other policies & procedures to ensure adherence in a manner that reflects honest, ethical & professional behavior.
Provides consultative support to the CHRO/Director HRBP in the implementation of HM business HR strategy, workforce plans, operational services & other initiatives.
Interfaces with operational leaders at all levels, as well as employees/colleagues.
Ensures HR programs & services meet delivery expectations & are aligned to business strategy.
Participates with, provides guidance & support business operational leaders to identify & determine local business needs while leveraging Centers of Expertise (COE) resources to achieve desired business outcomes.
Responsible for specialized assignments requiring the application of analytical & adaptive thinking challenges & practical guidance & direction.
Develops integrated solutions to resolve technical & business issues & strategies which support HR business needs.
Serves as ministry point of contact for HR Shared Services (HRSS) & COE providing business context & ensuring requests submitted to COE are consistent with HRBP & leadership organization & talent strategy (e.g. supervisory org changes, job evaluation, internal equity, & market pricing requests, etc.).
Obtains & exchanges information in response to COE services; serves as a technical resource providing clarification of business operational services, issue resolution & implementation of recommended actions.
HRSC processes & HR employment & other administration activities (i.e., subpoena, colleague records) providing requested materials & monitoring completion & accuracy of actions
Conducts data integrity audits; reviews, verifies, & maintains system data (e.g., supervisory orgs) & corrects system discrepancies.
Identifies & prepares statistical & operational reports & metrics & provides appropriate interpretation & application of data.
Interfaces with HRSC & TIS HR technology for guidance.
Prepares, develops & presents communication materials, documentation, templates, toolkits, reports & detailed summaries & guidelines for a variety of audiences to ensure HR services, processes, policies & procedures are communicated, implemented & aligned.
Maintains local HR intranet site updates, policy updates (reviewing, uploading & indexing).
Gathers, validates, & prepares colleague & organizational data for transactions resulting from acquisition, colleague transitions, job elimination & transfers.
Coordinates support for actions resulting from organizational changes, colleague retention or other ministry initiatives, including data transactions & communications.
Performs job description updates & maintenance for job families or job roles pending standardization.
Interfaces with COE for review & guidance to ensure appropriateness.
Responds to department business leader requests for internal HR/COE information & directs leaders toward self-service or shared services channels as appropriate.
Provide training & guidance as needed.
Acts as liaison between HR & executives, management, professionals, & colleagues.
Other duties as assigned.