HR Operations Consultant

Grainger Businesses • Lake Forest, IL

4d • $73,400 - $122,300 • Hybrid

About The Position

The HR Operations Consultant supports the effectiveness of HR Service Delivery by improving the systems, knowledge, and processes that enable it. This role focuses on optimizing the HR ServiceNow platform, enhancing self-service experiences, and driving adoption of consistent practices across HR. Through close partnership with HR stakeholders and IT, this position translates business needs into system solutions and delivers continuous improvements that enhance the team member experience

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in Human Resources, HR Operations, HR systems, or a related field.
• Experience working with HR systems or platforms (e.g., ServiceNow, Workday, SuccessFactors), including supporting enhancements, troubleshooting, or user support.
• Demonstrated ability to analyze data, trends, and user feedback to identify opportunities for process or system improvements.
• Experience supporting cross-functional initiatives and partnering with stakeholders (e.g., HR, IT, or business teams) to deliver solutions.
• Strong problem-solving skills with the ability to translate business needs into actionable solutions.
• Ability to manage multiple priorities and execute work independently in a fast-paced environment.
• Strong communication skills, with the ability to clearly convey information to both technical and non-technical audiences.
• High attention to detail with strong organizational and documentation skills.

Responsibilities

• Partner with HR stakeholders and IT to translate business needs into system requirements and ensure alignment with broader HR technology strategy.
• Support system release change management and user acceptance testing (UAT) to ensure stakeholder readiness and successful implementation.
• Leverage case trends, feedback, and user behavior insights to identify and execute high-impact process and system improvements.
• Lead optimization of HR knowledge and service catalog content to enhance findability, self-service adoption, and overall user experience.
• Own HR ServiceNow platform administration, supporting user troubleshooting, issue triage, and guidance on effective system usage.
• Drive adoption of consistent case and knowledge management practices by leveraging KPIs to reinforce and influence desired behaviors across HR.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees