HR Manager

THERMO KING•Tolleson, AZ

6d•$130,000 - $130,000

About The Position

The Human Resource Manager oversees and delivers comprehensive human resources support for a multi-state workforce. This position reports directly to the Chief Financial Officer (CFO) and provides leadership to the HR Generalist function, ensuring consistent HR practices, compliance, and strong employee support company-wide. The HR Manager partners with the senior leadership team to uphold compliance, drive employee engagement, and support organization goals. This role also partners with the Company’s insurance brokers on benefit administration to ensure the best possible plans for both employees and the organization.

Requirements

Excellent communication and interpersonal skills for working with technicians, managers and cross-functional teams.
Strong background in personnel management, problem solving, and conflict resolution in a blue-collar or service-oriented environment.
Knowledge of technician recruitment, onboarding, workforce development and training processes.
Familiarity with employment law and safety regulations.
Strong judgment, decision-making, and service orientation.
Strong written and verbal communication skills; able to interact effectively with customers, employees, and vendors.
Demonstrated ability to multitask, prioritize responsibilities, and manage time effectively
Bachelor’s degree in human resources or related field preferred.
Minimum 5 years of HR management experience.
Strong knowledge of multi-state employment law
Proven ability to lead and mentor HR staff.
Excellent communication, problem-solving, and confidentiality practices.

Nice To Haves

Experience supporting technician or blue-collar workforces in a dealership, automotive, or service environment is strongly preferred.
SHRM certification desired or other HR certification.
Experience with an HRIS system strongly preferred, service management software like E-Emphasys is also preferred.
The applicant should also be comfortable using Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

Supervise and support the HR Generalist role, providing direction mentorship, and performance feedback.
Establish consistent HR processes and ensure high-quality service delivery across all HR functions.
Serve as the primary HR point of contact for employees and managers on the West Coast.
Provide guidance on performance issues, coaching, corrective actions, investigations, and workplace conflicts.
Foster a respectful, professional, and compliant workplace culture.
Maintain up-to-date knowledge of federal, state, and local employment laws, and HR best practices, with emphasis on service technician job roles.
Ensure compliance with legal and company guidelines across in all HR activities.
Maintain and update the Company’s employee policy handbook and work collaboratively with the Company’s Senior Leadership team to ensure that policies are routinely reviewed and updated with best practices and current compliance requirements.
Manage required postings, regulator filings, and compliance reporting.
Create, document, and continuously improve Standard Operating Procedure (SOPs) for all HR processes and functions.
Maintain Standard Operating Procedures with the Company’s HRIS System (Paycom) including: Talent Acquisition and Applicant Tracking Talent Management Payroll and Time and Attendance Human Resource and Benefit Administration Reporting and analytics
Prepare HR metrics and reports for senior leadership, including turnover, headcount and workforce trends.
Ensure confidentiality, data accuracy, and appropriate record retention.
Ensure the dealership meets its technician full-time equivalent (FTE) staffing plans, proactively adjusting for seasonal trends and service demand fluctuations.
Manage recruiting activities for technician roles, including managing the applicant tracking system and related processes
Coordinate recruiting activities and calendar including job fairs, internships, trade school programs and outreach, social media, and others.
Manage third party recruiting vendors.
Oversee the mentorship and new hire onboarding process to ensure consistent, effective employee experience.
Ensure workforce planning remains aligned with technician staffing needs and business demand.
Manage and continually improve the onboarding experience.
Administer employee benefits, including enrollments, life events, and annual open enrollment.
Work with CFO and insurance brokers to review and analyze benefit plans to ensure competitive, cost-effective options for employees and the company.
Administer leave programs including FMLA, ADA, and state-specific leave requirements
Provide employees with guidance and support related to benefits and payroll/HRIS inquiries.
Support initiatives that strengthen company culture and employee engagement.
Assist with internal communications and employee recognition programs.