HR Knowledge Management Specialist

Andersen Corporation•Bayport, MN

53d•$68,480 - $102,720

About The Position

The HR Knowledge Management Specialist is responsible for partnering with and guiding internal stakeholders on the end-to-end process and governance for Knowledge Management within our HR function. The individual will be responsible for developing, maintaining, and optimizing HR Knowledge Content and processes to ensure employees and HR teams have access to accurate, up-to-date, and user-friendly content. This role will play a key part in improving the employee experience by making information readily available and ensuring it is aligned with best practices and organizational goals.

Requirements

Bachelor's degree in human resources, Business Administration, or related field preferred
2-4+ years of experience in Knowledge Management, content management, with at least 2 years of HR or HR-related experience
Experience with ServiceNow HRSD, SharePoint, or other HR service delivery platforms is highly preferred.
Strong written and verbal communication skills with the ability to explain complex HR concepts clearly and concisely.
Excellent organizational skills, with attention to detail and a focus on accuracy.
Ability to work collaboratively with cross-functional teams and manage multiple stakeholders.
Growing knowledge of HR processes, policies, and procedures.
Passion for delivering world-class experiences.

Responsibilities

Contribute to the end-to-end management of the HR Knowledge Base, leveraging ServiceNow and other technology to bring content to life, from content creation to publishing and ongoing updates.
Act as the primary point of contact for HR Knowledge Management, ensuring alignment with broader HR goals and initiatives & collaboration with HR subject matter experts to curate, develop, and organize knowledge articles that reflect accurate HR policies, procedures, and services.
Identify & elevate opportunities for improvements in knowledge management workflows, permissions, and publishing processes in ServiceNow and other enabling technology platforms to bring knowledge to life.
Continuously review and audit the Knowledge Base to identify gaps, outdated content, and opportunities for improvement and ensure all knowledge articles meet quality standards, including clarity, consistency, and compliance with legal and organizational guidelines.
Track and analyze knowledge article usage metrics to assess the effectiveness of the content and make data-driven recommendations.
Guide HR teams and stakeholders on knowledge management processes, best practices, and the use of ServiceNow HRSD for knowledge sharing.
Foster a culture of continuous improvement and adoption of knowledge sharing, transparency, and self-service for employees.
Other duties as assigned by supervisor.