HR Help Desk Specialist (Temp)

Georgia State University • Atlanta, GA

14h • Hybrid

About The Position

HR Operations at Georgia State University is seeking to hire an HR Help Desk Specialist (Temp). This position is responsible for investigating and resolving a broad range of simple to complex HR questions and issues by answering, evaluating, and accurately prioritizing incoming telephone, voicemail, and email requests for assistance from college & division HR officers, managers, and staff across GSU.

Requirements

• Bachelor’s degree; or High School diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience

Nice To Haves

• Proficiency in Microsoft Office Suite and familiarity with office management software
• High attention to detail and the ability to multitask in a fast-paced environment
• Previous experience in a front desk, receptionist, or customer service role is preferred
• Ability to work independently while contributing to a team-oriented environment
• Problem-solving skills to address issues promptly and efficiently
• Commitment to delivering high-quality customer service with a focus on precision and reliability
• Experience in handling sensitive data and ensuring data privacy
• Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines
• Excellent interpersonal and communication skills to interact with visitors and team members

Responsibilities

• Investigating and resolving a broad range of simple to complex HR questions and issues by: answering, evaluating, and accurately prioritizing incoming telephone, voicemail, email requests for assistance from college & division HR officers, managers, and staff across GSU
• Upload background check file for new hires, validating if a prior check was run in the most recent 12 months
• Respond to requests for background and credit check statuses
• Answer the HR Help Desk phone, create a ticket for all new callers, and update cases for repeat callers or resolutions
• Notify HR Officers of background check decisions
• Provide Tier one responses to callers and help desk tickets
• Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
• Provide the highest level of customer service in person, virtually, and over the phone
• Assist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of Labor
• Sort and distribute mail
• Other duties, as assigned

Benefits

• Flexible work environment
• A knowledge-sharing organization that works collaboratively with diverse partners
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees