HR Generalist, Field

Wingstop

10h

About The Position

The HR Administrator/Generalist supports Wingstop’s Field HR operations and ensures a seamless team member experience. This role administers and enhances field benefits, HRIS, and talent acquisition processes while serving as a key advisor on policy interpretation, compliance, and system issues. Acting as a central hub for HR process execution, data accuracy, and field communication, the HR Administrator/Generalist drives operational excellence across the function. You will manage benefit programs, maintain HRIS data integrity by resolving Oracle feed errors, and support the recruiting and onboarding lifecycle. Partnering with HR Business Partners and the HRIS team, you’ll ensure accurate data, timely issue resolution, and effective communication through the Field HR website and shared inbox. Through these efforts, you’ll improve efficiency, transparency, and the overall employee experience across Wingstop’s field organization.

Requirements

See every day as an opportunity to learn and grow.
Hold a bachelor’s degree or possess equivalent HR/administrative experience.
Have 2–4 years of hands-on HR support experience in areas such as benefits, recruiting, or HR systems.
Thrive in a fast-paced, ever-changing environment.
Enjoy being the go-to person who helps operations run smoothly behind the scenes.
Demonstrate strong attention to detail and organizational skills.
Effectively manage multiple priorities while maintaining data accuracy and confidentiality.
Communicate clearly, build strong relationships, and take a solutions-oriented approach to challenges.
Approach every task with professionalism and care.
Understand how your work directly impacts the experience of both field and corporate team members.
Take ownership of responsibilities and deliver results independently.
Continuously seek opportunities to improve processes and systems.
Bring a proactive, “How can I help?” mindset to every interaction.

Responsibilities

Administer and continuously enhance all team member benefit programs, including medical, dental, vision, disability, life, and leaves of absence – ensuring compliance, cost-effectiveness, and alignment with company policy.
Design and deliver benefit education sessions (open enrollment, new hire orientations) and develop communication materials to ensure employees and Field HR teams fully understand eligibility, coverage, and program changes.
Serve as the primary liaison to benefit vendors, exercising independent judgment to resolve escalated employee issues, evaluate service performance, and recommend process improvements as needed.
Oversee HRIS data integrity, including monitoring and resolving Oracle feed errors (e.g., missing or incorrect employee data such as SSN, DOB, home address, or manager/direct report alignment) and recurring data discrepancies, identifying root causes, and developing long-term corrective strategies in partnership with HRIS and IT.
Oversee field job postings and requisitions, including creating, updating, and closing positions as needed to support hiring needs.
Advise and oversee recruiting operations, including coordinating field hiring events, managing applicant tracking, background check coordination, I-9 audit reporting, and follow-up to ensure compliance and timely processing.
Manage and continuously improve the Field Exempt Orientation experience, overseeing logistics, onboarding communications, and participant engagement, and analyzing feedback to recommend improvements.
Manage the HR shared inbox and department communications, ensuring timely responses and consistent messaging to employees and field leadership.
Own and maintain the Field HR website and communications, ensuring accurate updates, posting HR processes, and sharing key information and resources with field teams.
Monitor and authorize department purchasing and expense submissions as needed, ensuring timely processing and proper documentation.
Partner with Field HR Business Partners to design, plan, and communicate HR initiatives and events that strengthen engagement and operational efficiency.
Represent the brand in a professional and polished manner, providing service excellence to all customers, and proactively identifying opportunities to improve efficiency in HR operations.
Frequent use of a computer and HR systems (including Oracle, Microsoft Office products) to maintain employee data and support daily HR operations.
Collaboration with Field HR and Recruiting teams to assist with hiring events, orientations, and HR initiatives.
Occasional work outside of regular business hours, based on business needs.
Travel required: typically once per month to DFW-area locations and once per quarter to Las Vegas locations to support field hiring and onboarding events (domestic only).
Frequent physical demands include sitting, standing, walking, and light lifting related to event setup or materials.
Other duties as assigned.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in office
Work from home Fridays
Discount on Wingstop gift cards
Onsite game room