HR Employee Services Specialist
About The Position
The HR Employee Services Specialist supports day-to-day HR operations while building a strong foundation across core Human Resources functions. This position plays a critical role in delivering a positive employee experience through accurate, timely, and compliant execution of HR processes and responsive employee support. This role partners closely with the People & Culture team and HR leadership to manage high-volume operational work, respond to employee inquiries, and support the consistent delivery of HR programs and services. Through this work, the role provides meaningful exposure to HR operations, compliance, employee relations support, and process improvement initiatives.
Requirements
- Associate’s degree or equivalent work experience
- 1+ year of relevant HR or administrative experience
- Familiarity with basic HR terminology, policies, and processes
- Strong proficiency in Microsoft Office, particularly Excel (Pivot Tables/Dashboards, etc), Word, Outlook, and Teams
- Outstanding written and verbal communication skills
- Demonstrated ability to work in a high volume, fast paced environment
- Strong customer service orientation with a proactive and solution focused approach
- Extremely detail oriented with the ability to multitask and manage competing priorities
- Highly responsive and organized
Nice To Haves
- Bachelor’s degree in human resources, communications, or a related field
- Experience working in healthcare or a healthcare adjacent environment
- Exposure to HR systems, ticketing platforms, or benefits administration in a regulated setting
Responsibilities
- Serve as a first point of contact for employee HR inquiries, providing timely, accurate, and proactive customer service
- Manage and process high volume HR administrative tasks while maintaining accuracy and attention to detail
- Support I 9 processing and employment verification in compliance with federal requirements
- Manage HR ticketing and intake requests, including monitoring incoming requests, responding where appropriate, and routing items to the correct HR owner or functional team.
- Assist with benefits administration, including employee questions, enrollment support, and coordination with internal partners
- Maintain accurate employee records within HR systems and ensure data integrity
- Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams to track work, manage documentation, communicate updates, and support reporting needs
- Communicate clearly and professionally with employees, HR partners, and internal stakeholders
- Identify opportunities to improve the employee experience and flag trends or recurring issues to HR leadership
- Support ongoing HR initiatives, audits, and process improvements as needed
- Demonstrates a proactive, service-oriented mindset when supporting employees, responding with empathy, professionalism, and a solutions-focused approach while maintaining confidentiality and trust
- Explain HR processes and next steps in a way that is easy for employees to understand, even in high-volume situations
- Manages multiple tasks and priorities simultaneously while meeting deadlines
- Effectively tracks work, follows through on open items, and maintains clear documentation
- Demonstrates urgency and reliability in responding to employee inquiries and HR intake requests
- Ensures issues are appropriately routed, monitored, and closed with clear communication
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
