Employee Services Specialist I

Health Care Service Corporation • Richardson, TX

1d • Hybrid

About The Position

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary BASIC FUNCTION This position is responsible for delivering employee services requiring knowledge of HR policies and procedures in such areas as salary and benefit administration, employee relations, wellness, or employee development; researching and providing solutions to the more difficult employee and retiree issues and concerns; working with all areas of HR to ensure effective employee services; and is accountable for participating in the HR value proposition to attract, develop, and retain high quality diverse employees for the corporation. NOTE: there will be an initial six to eight week mandatory training program (Monday through Friday); afterwards, the schedule is hybrid/flex requiring in-office visibility three days per week and working from home the other two days. Sponsorship will not be offered; relocation is not available.

Requirements

• Bachelor’s Degree in Business and 2 years’ experience in a Human Resources environment in the following areas: salary administration, benefits administration, employee relations, wellness or employee development OR 4 years’ direct Human Resources Experience in the following areas: salary administration, benefits administration, employee relations, wellness, or employee development.
• Service oriented and have desire to serve the customer.
• Clear and concise verbal and written communication skills.
• Organized and detailed oriented with a high degree of confidentiality.
• Collaborative team player shifting in a fast-paced environment.
• Ability to handle stress and high volume situations where time is of the essence.
• Proficiency utilizing MS Office (Word, Excel, PowerPoint, Outlook) and Workday.

Nice To Haves

• Advanced knowledge of the Workday System.
• Knowledge of health insurance industry.

Responsibilities

• Responsible for delivery of quality employee services for HCSC employees and retirees which requires in-depth knowledge of policies related to salary and benefits administration, employee relations, wellness, or employee development.
• Responsible for leave functions of the Specialist including answering cases, emails from payroll and Dearborn and providing information to employees on Parental Leave, Short Term Disability (STD), Family Medical Leave Act (FMLA), Personal Leave of Absence and Military Leave.
• Research and provide solutions to the more complex employee and retiree issues and concerns.
• Coordinate the delivery of solutions.
• Conduct and coordinate employee meetings and training programs e.g., wellness programs, new employee orientation, annual open enrollment or meetings regarding job elimination on an as needed basis.
• Perform quality audits on activities performed in the Employee Services area.
• Recommend areas for improvement in the delivery of services.
• Interface with outside vendors as needed.
• Interact effectively with all areas of HR to achieve satisfactory employee services.
• Ensure services are integrated with Management Solutions.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special or other projects as required or requested.

Benefits

• At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
• Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
• This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees