HR Director

NTT DATA • Plano, TX

7h

About The Position

Program Leadership & Strategy Support the global strategy and execution of the LOA and Workplace Accommodation programs. Evaluate, refine, and scale policies and processes to ensure consistency, compliance, and operational excellence across countries and regions. Monitor legislative and regulatory developments globally to ensure proactive compliance. Cross-Functional Collaboration Collaborate closely with Legal, HR Business Partners, Payroll, Benefits and IT as well as local experience teams to champion wellness, maintain alignment and implement process improvements. Continue proactive focus to monitor deficiencies in the process and push for process improvements. This will require consistent monitoring of the process/data. Partner with vendors and third-party administrators to ensure high-quality case management and support services. Advocate for the best employee experience possible during employee leaves and accommodations Champion a compassionate and inclusive approach to leave and accommodation processes. Act as a senior point of escalation for complex or high-risk leave and accommodation cases. Partner with cross-functional teams to build manager training, engagement and proactive leave resources. Reporting & Analytics Develop and track key metrics to assess program performance, compliance, and employee satisfaction. Provide regular reports and insights to senior leadership and make data-driven recommendations. Build and implement dashboards for up-to-date data and self-serve resources. Policy Development Identify, assess, challenge status quo and address process improvements in relation to policy development methodologies. Maintain working knowledge of compliance policy topics, business processes and applicable laws to stay current to changing global regulations. Review and implement region / country specific requirements. Change Management & Communication Drive change initiatives and communication strategies related to leave and accommodation updates. Educate managers and employees on program resources and responsibilities. Proactively communicate policy changes or key projects regarding employee leaves.

Requirements

• 8-10+ years of experience managing LOA and/or accommodation programs, preferably at a global scale.
• Strong knowledge of global leave laws (including federal and state laws in the US and international laws such as FMLA, ADA, CFRA, WAPFML, PFL, GDPR, etc.) and accommodation requirements.
• Proven experience in program management and scaling processes in high-growth or matrixed environments.
• Demonstrated ability to work independently at a senior level and influence without authority.
• Exceptional judgment, discretion, and ability to manage sensitive and confidential matters.
• Excellent communication, analytical, and stakeholder management skills.
• Experience working with leave tracking HRIS systems (SAP preferred)
• Bachelor's Degree in HR, Business, or a related field.
• Previous experience within HR is critical.
• Familiar with Disability Management key triggers and downstream processes.
• Use of Microsoft projects such as Excel and PowerPoint, required.
• Excellent analytical skills and problem-solving skills with the ability to spot numerical errors.
• Excellent organizational skills and attention to detail.
• The ability to work under tight deadlines.
• Can understand the broader business context, and able to priorities time and resource investment to align leaders and subordinates to drive maximum impact.
• Strong verbal and written communication and interpersonal skills.
• Ability to articulate ideas clearly and concisely.

Nice To Haves

• Professional certifications a plus regarding LOA area of focus.
• Prior experience designing equitable leave programs supporting diverse and international populations.
• Systems / technology background helpful.
• Bi-lingual -Spanish/English is helpful.

Responsibilities

• Support the global strategy and execution of the LOA and Workplace Accommodation programs.
• Evaluate, refine, and scale policies and processes to ensure consistency, compliance, and operational excellence across countries and regions.
• Monitor legislative and regulatory developments globally to ensure proactive compliance.
• Collaborate closely with Legal, HR Business Partners, Payroll, Benefits and IT as well as local experience teams to champion wellness, maintain alignment and implement process improvements.
• Partner with vendors and third-party administrators to ensure high-quality case management and support services.
• Advocate for the best employee experience possible during employee leaves and accommodations
• Champion a compassionate and inclusive approach to leave and accommodation processes.
• Act as a senior point of escalation for complex or high-risk leave and accommodation cases.
• Partner with cross-functional teams to build manager training, engagement and proactive leave resources.
• Develop and track key metrics to assess program performance, compliance, and employee satisfaction.
• Provide regular reports and insights to senior leadership and make data-driven recommendations.
• Build and implement dashboards for up-to-date data and self-serve resources.
• Identify, assess, challenge status quo and address process improvements in relation to policy development methodologies.
• Maintain working knowledge of compliance policy topics, business processes and applicable laws to stay current to changing global regulations.
• Review and implement region / country specific requirements.
• Drive change initiatives and communication strategies related to leave and accommodation updates.
• Educate managers and employees on program resources and responsibilities.
• Proactively communicate policy changes or key projects regarding employee leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Director