HR Director of Operational Services Unit

State of Maryland • Baltimore City, MD

1d • Onsite

About The Position

Introduction The Maryland Department of Public Safety and Correctional Services is seeking a seasoned HR leader to serve as Director of the Operational Services Unit. If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today! The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release. As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union. This is a Management Services Position. The incumbent will serve at the pleasure of the Appointing Authority. GRADE 21 LOCATION OF POSITION Baltimore City 6776 Reisterstown Road Baltimore, MD 21215 (Headquarters) POSITION DUTIES This position provides direct leadership over HR operational service functions that support a 24/7 public safety and corrections workforce. The Director ensures consistent, compliant, and timely execution of employee-facing services across institutions, community supervision, and headquarters units statewide. The Director reports to the Deputy CHRO and is responsible for execution, service delivery standards, and operational accountability. Key Responsibilities Lead and manage HR staff responsible for: Leave administration (including statutory leave) Benefits administration Onboarding and orientation Employment verification Performance management cycle execution Establish service standards and ensure timely processing and compliance. Monitor workflow volume, backlog, and service metrics. Ensure alignment with COMAR, DBM regulations, and internal policy. Identify operational risks and escalate systemic issues appropriately. Support continuous improvement of HR service delivery processes.

Requirements

• Education: Bachelor’s degree from an accredited college or university.
• Experience : Eight (8) years of progressively responsible professional HR experience (in Public Sector, Unionized, or 24/7 operational environment).
• Three (3) years must have included supervisory or managerial responsibility over HR staff in operational or service delivery functions within a large, complex organization.
• A current resume and cover letter must be uploaded/ submitted with this application.

Nice To Haves

• Experience managing high-volume HR operations efficiently while ensuring compliance, fiscal responsibility, and service delivery standards.
• Experience evaluating workflow efficiencies, implementing internal controls, and balancing operational demands within established budget and staffing constraints.

Responsibilities

• Lead and manage HR staff responsible for: Leave administration (including statutory leave) Benefits administration Onboarding and orientation Employment verification Performance management cycle execution
• Establish service standards and ensure timely processing and compliance.
• Monitor workflow volume, backlog, and service metrics.
• Ensure alignment with COMAR, DBM regulations, and internal policy.
• Identify operational risks and escalate systemic issues appropriately.
• Support continuous improvement of HR service delivery processes.

Benefits

• health insurance, dental, and vision plans offered at a low cost.
• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• Holidays - State employees also celebrate at least twelve (12) holidays per year
• Pension - State employees earn credit towards a retirement pension

What This Job Offers

• Job Type: Full-time
• Career Level: Director