Director of Operational Excellence

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. As a Director of Operational Excellence, you will lead and facilitate operational improvement initiatives using continuous improvement methodologies to enhance overall efficiency and effectiveness. You will be responsible for driving both internal and customer-facing improvement efforts across the Siemens Healthineers organization to elevate operational performance and strengthen the customer experience. This position functions as a senior individual contributor, requiring the ability to influence and lead cross‑functional teams without formal authority. Your role: You will be part of the Siemens Healthineers Operational Excellence team and partner with key stakeholders (Sales, Service, Project Management, Customer Success, etc.) to build the ecosystem around value creation for our customers. Your detailed understanding of customer needs and close engagement will be crucial contributor for maintaining and growing relationships You will be responsible for continuous improvement efforts which involve continually analyzing performance, identifying opportunities, and making incremental changes to processes, ways of working, etc.; Goal is to improve the quality, efficiency, and value delivery to our customers and through that help elevate our customer experience Together with internal and external stakeholders, you will develop and implement operational excellence initiatives based on identified gaps and needs that will align with their business goals and priorities; you will make sure that all activities are in line with Siemens Healthineers interests You will collaborate with different teams across the Siemens Healthineers organization to address identified areas of improvement (e.g., identified process bottlenecks, inefficiencies, and areas for cost reduction); together with those teams, you will come up with innovative solutions to enable greater operational efficiencies between Siemens Healthineers and strategic customers You will establish and monitor key performance indicators (KPIs) and metrics to track the progress and impact of continuous improvement efforts, adjusting activities as necessary In this role, you will be part of the Customer Experience organization for our Laboratory Solutions business in North America and report to the Head of Operational Excellence

Requirements

Bachelor’s degree in Business or related field of study
Minimum of 10 years of relevant work experience required
Demonstrated experience in leading strategic projects and cross-functional teams in complex environments which requires ‘leading without authority’
Ability to travel up to 40%
Demonstrate a customer-centric mindset and carry customer experience and satisfaction at the heart of your efforts
Ability to quickly understand customer needs, read their existing operational performance metrics, and identify creative improvement opportunities that will make a difference
Rich background in process improvement, quality management, and/or strategic planning
Exceptional communications and interpersonal skills that allow you to successfully collaborate with internal and external stakeholders
Structured and organized in your work approach and know how to effectively manage a project with milestones and key performance indicators
Know how to confidently present to and engage with Senior Leadership, internally and externally
Growth mindset and demonstrate flexibility and creativity to solve problems
Pay attention to detail and high-quality work is your priority

Nice To Haves

Experience in the in-vitro diagnostics (IVD) business and industry is preferred
Experience with or certification in project management methodologies (Problem Solving, Value Stream Mapping, Lean Six Sigma, etc.) is an advantage
Knowledge of Siemens Healthineers’ Laboratory Solutions portfolio is an advantage

Responsibilities

Lead and facilitate operational improvement initiatives using continuous improvement methodologies to enhance overall efficiency and effectiveness.
Drive both internal and customer-facing improvement efforts across the Siemens Healthineers organization to elevate operational performance and strengthen the customer experience.
Partner with key stakeholders (Sales, Service, Project Management, Customer Success, etc.) to build the ecosystem around value creation for our customers.
Continually analyze performance, identifying opportunities, and making incremental changes to processes, ways of working, etc. to improve the quality, efficiency, and value delivery to our customers.
Develop and implement operational excellence initiatives based on identified gaps and needs that will align with their business goals and priorities.
Collaborate with different teams across the Siemens Healthineers organization to address identified areas of improvement.
Establish and monitor key performance indicators (KPIs) and metrics to track the progress and impact of continuous improvement efforts, adjusting activities as necessary