HR Data Management Team Lead (Hybrid) - HR Data Solutions

Washington University in St Louis•Saint Louis, MO

11h•Hybrid

About The Position

Provides specialized Human Capital Management (HCM), compensation, time/absence or academic information oversight and support and addresses complex to highly complex processes, policies and transactions within the University across multiple schools and departments, and divisions. In addition, this role provides internal/external operational training, as well as direction and oversight to the team responsible for data entry in order to ensure adherence and on-going updates to standard operating procedures and customer service level agreements. Serves as key point person to departments for payroll and other HCM support. Primary Duties & Responsibilities: Customer Service Responds quickly and effectively to all departmental questions related to transactions as well as adhere to timeline driven standards. Serves as liaison for various departmental, divisional and school-wide customer communications and payroll regarding policies and procedures to assist, resolve problems and/or escalate issues in a timely manner. Provides support with answers to common and escalated questions on detailed and often complex employee and manager processes or policies to ensure timely follow-up and resolution to all questions and situations serving as subject matter expert. Data Management Adheres to University and HR regulatory standards for data management and integrity and validate supporting documentation. Audits and/or approves data, which may include transactions such as promotions, transfers, equity adjustments, academic appointments and/or all monthly and/or biweekly payroll transactions to ensure consistency with University policies and deadlines. Monitors transactions to review for FLSA compliance and ensure adherence to salary range rates and starting salaries and time management, as needed. Collects transactional data, identifies trends and communicates reports of inquiry themes to the broader client base. Monitors, reviews, and conducts analysis of established Service Level Agreements (SLAs) and communicates routinely with customers on adherence trends for all areas assigned under supervision. Team Oversight Provides day-to-day leadership to the team executing the data entry/management within functional area the critical processing tasks in HR operations. Facilitates just-in-time learning for team members. Conducts and documents formal knowledge transfer using relevant approaches (1-on-1 discussions, summaries, job aids, FAQ’s, etc.) Monitors duties of team members to balance workload. Maintain Standards Identifies opportunities for improvement and follows up to ensure consistency and a high standard of customer service. Engages in continual improvement through on-going training. Internal Collaborator Communicates proactively with Data Audit Lead on a routine basis regarding trends in data to work on streamlining efforts. Collaborates with internal University resources to develop best practices that facilitate data integrity, University compliance and quality assurance in a timely manner. Support Provides back-up support and assistance to the team. Participate in business process testing and initiatives as appropriate for assigned area of support. Performs other duties as assigned.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Large, Complex Human Resources/Payroll Service Center Environment (4 Years)
Labor and Employment Law
Labor Standards
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Payroll Taxes
HR Service Delivery team experience.
Proficient in Human Resource system such as Workday, Oracle, SAP, etc.

Nice To Haves

Bachelor’s degree in Human Resource Management or related field.
Effective understanding and knowledge of FLSA regulations and employment law understanding are important, along with the ability to apply applicable rules, regulations, policies, and procedures.
Certified Professional (SHRM-CP) - Society for Human Resource Management
Professional in Human Resources (PHR) - HR Certification Institute (HRCI)
Adaptability
Analytical Thinking
Critical Thinking
Customer Service
Deadline Management
Detail-Oriented
Fast-Paced Environments
Interpersonal Communication
Oral Communications
Organizational Savvy
Prioritization
Sound Judgment
Workday Software
Working Independently
Workload Management
Written Communication

Responsibilities

Responds quickly and effectively to all departmental questions related to transactions as well as adhere to timeline driven standards.
Serves as liaison for various departmental, divisional and school-wide customer communications and payroll regarding policies and procedures to assist, resolve problems and/or escalate issues in a timely manner.
Provides support with answers to common and escalated questions on detailed and often complex employee and manager processes or policies to ensure timely follow-up and resolution to all questions and situations serving as subject matter expert.
Adheres to University and HR regulatory standards for data management and integrity and validate supporting documentation.
Audits and/or approves data, which may include transactions such as promotions, transfers, equity adjustments, academic appointments and/or all monthly and/or biweekly payroll transactions to ensure consistency with University policies and deadlines.
Monitors transactions to review for FLSA compliance and ensure adherence to salary range rates and starting salaries and time management, as needed.
Collects transactional data, identifies trends and communicates reports of inquiry themes to the broader client base.
Monitors, reviews, and conducts analysis of established Service Level Agreements (SLAs) and communicates routinely with customers on adherence trends for all areas assigned under supervision.
Provides day-to-day leadership to the team executing the data entry/management within functional area the critical processing tasks in HR operations.
Facilitates just-in-time learning for team members.
Conducts and documents formal knowledge transfer using relevant approaches (1-on-1 discussions, summaries, job aids, FAQ’s, etc.)
Monitors duties of team members to balance workload.
Identifies opportunities for improvement and follows up to ensure consistency and a high standard of customer service.
Engages in continual improvement through on-going training.
Communicates proactively with Data Audit Lead on a routine basis regarding trends in data to work on streamlining efforts.
Collaborates with internal University resources to develop best practices that facilitate data integrity, University compliance and quality assurance in a timely manner.
Provides back-up support and assistance to the team.
Participate in business process testing and initiatives as appropriate for assigned area of support.
Performs other duties as assigned.

Benefits

Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume