HR Coordinator

HUB International•Chicago, IL

9d•$55,000 - $65,000

About The Position

The HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 HR inquiries. This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative, and fast-paced HR environment supporting 20,000+ employees across North America. Key Responsibilities Employee Lifecycle Administration · Process employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, time and absence, and employee status updates. · Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access. · Support offboarding processes including exit logistics and system terminations. HR Systems & Data Management · Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system. · Perform regular audits of employee records to ensure data accuracy and compliance. · Generate reports or queries to support HR operations and compliance efforts. Employee Support & Service Delivery · Respond to employee and manager inquiries via phone, email, or case management system (e.g., Workday Help or ServiceNow) related to HR policies, procedures, and systems. · Escalate complex cases to the Lead, HR Support Services as necessary. · Maintain confidentiality and handle sensitive information with discretion. Process Improvement & Documentation · Assist in maintaining and updating HR SOPs, templates, and knowledge base articles. · Recommend improvements to enhance efficiency and employee experience. · Participate in HR projects and initiatives as assigned.

Requirements

Associate or Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
1–3 years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment.
Service-oriented mindset with a focus on employee experience
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada).
Proficiency with HR systems (e.g., Workday, Dayforce (Ceridian), Oracle) and Microsoft Office Suite.
Ability to handle confidential information with professionalism and discretion.

Nice To Haves

Experience in insurance, financial services, or other highly regulated industries is an asset.
Bilingual in English and French (if supporting Canadian employees) is a plus.

Responsibilities

Process employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, time and absence, and employee status updates.
Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access.
Support offboarding processes including exit logistics and system terminations.
Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system.
Perform regular audits of employee records to ensure data accuracy and compliance.
Generate reports or queries to support HR operations and compliance efforts.
Respond to employee and manager inquiries via phone, email, or case management system (e.g., Workday Help or ServiceNow) related to HR policies, procedures, and systems.
Escalate complex cases to the Lead, HR Support Services as necessary.
Maintain confidentiality and handle sensitive information with discretion.
Assist in maintaining and updating HR SOPs, templates, and knowledge base articles.
Recommend improvements to enhance efficiency and employee experience.
Participate in HR projects and initiatives as assigned.