HR Business Partner (Customer Site Operations)

Exol

2d•$125,000 - $171,600•Remote

About The Position

As the HR Business Partner, you will serve as a strategic advisor to leaders & managers within assigned business functions (Customer Site Operations and Project Execution), aligning HR initiatives with business objectives. This role requires up to 70% travel to our customer sites and offices. In this role, you will build strong relationships with leaders & managers, provide expert coaching, manage employee relations, contribute to organizational design, and assist in the development and implementation of internal practices, processes, and policies. This position partners across the HR function to deliver value-added service to leaders, managers, and employees throughout the employee lifecycle. You will work with various HR partners, including Business Partners, COEs, and HR Systems & Operations to execute existing and new HR solutions that support the business’ growth plans. This position reports to the Director, HR Business Partner.

Requirements

Bachelor’s degree in Business, Human Resources Management, or a related field
Minimum 8 years’ experience in an HRBP role supporting multiple client groups; transferable experience may be considered
High business consulting skills and HR acumen, including advanced problem-solving, critical thinking, and the initiative and ability to influence and partner across organizational levels to drive impact
Strong knowledge of federal and state employment laws; global experience a plus
Extensive performance management and employee relations experience
Demonstrated change management and organizational capabilities
Excellent communication (written and verbal), interpersonal, and presentation skills
Experience with Workday and MS Suite with an emphasis on intermediate to advanced Excel, PowerPoint, and Teams skills
This role is remote, with frequent travel to business sites. To support travel demands, candidates with a centrally located home base (e.g., Chicago or Dallas) are preferred
Up to 70% of travel may be required.
Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

Responsibilities

Partners with leaders and managers to understand team objectives and help them deploy actionable plans to drive results
Supports organizational design initiatives to enable organizational performance, optimize structure, roles, and responsibilities for maximum efficiency and effectiveness
Partner with business leaders to translate data insights into effective HR strategies and initiatives to influence the decision-making process
Provides ongoing performance management guidance (i.e., coach, counsel, develop, discipline) to managers at different organizational levels
Manages and resolves complex employee relations issues. Conducts effective, objective, thorough investigations
Works closely with managers and employees to navigate conflict, improve work relationships, build morale, and increase productivity and retention
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance
Collaborate with HR partners to ensure high employee data quality, analyze metrics, recognize trends, and implement necessary interventions (e.g., programs and policies)
Partner with the HR teams to support recruiting, onboarding, engagement, learning, performance, talent, and rewards processes and programs
Leads and participates in projects and completes other responsibilities as assigned