HR Benefits Assistant/Generalist
About The Position
This role will assist with the delivery of HR customer service and reduce the waiting times associated with unscheduled and walk-in inquiries. This role was established in 2016 in order to triage all HR Benefits incoming calls/in-person visits and refer or respond as appropriate. This position will play a significant role in improving employee satisfaction when it comes to the delivery of day-to-day HR operations, specifically in the area of employee benefits (health insurance, retirement, etc.). The Benefits Department continues to experience a progressive increase in daily walk ins, calls and emails in all areas. With the constant orientation and on-boarding of over 150 new employees per month this position is critical to maintaining an excellent and responsive level of staff customer service. This position will also assist the various retirement transactions, such as ERS & ORP enrollments and 403(b) feedback files. In addition, this position will assist the Benefits Manager with department requests and special projects.
Requirements
- Three years of administrative experience or Associate's degree and one year of experience
- Excellent written/oral communication, computer and organizational skills required
- Ability to multi-task required
- Familiarity with Microsoft Excel, WORD, and PowerPoint
- Competent with various computer software applications and should be able to work with independence on a directed project
Nice To Haves
- Experience assisting with the administration of Human Resources Benefits
Responsibilities
- Assist with the delivery of HR customer service
- Triage all HR Benefits incoming calls/in-person visits and refer or respond as appropriate
- Assist the various retirement transactions, such as ERS & ORP enrollments and 403(b) feedback files
- Assist the Benefits Manager with department requests and special projects
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
