Benefits and Reporting-HR Generalist

Goodwill Industries of Southwestern Michigan-posted 1 day ago
Full-time • Entry Level
Onsite • Kalamazoo, MI
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The Human Resources Generalist – Benefits serves as the primary administrator and subject-matter expert for team member benefits programs at Goodwill Industries of Southwestern Michigan. This role is primarily responsible for the accurate administration, communication and compliance of benefits offerings while providing compassionate, team member-centered support. The position partners closely with payroll, HR leadership, finance, brokers and vendors to ensure benefits services align with organizational needs and must consistently demonstrate and promote Goodwill SWMI’s values of Success, Collaboration, People, and Positivity. This position is in-person only.

  • Administer team member benefit programs, including medical, dental, vision, life insurance, disability, retirement plans, HSA/FSA, EAP, COBRA and supplemental benefits.
  • Process benefit enrollments, qualifying life event changes and terminations accurately and in a timely manner.
  • Maintain benefits data in the HRIS and ensure accurate payroll deductions and reconciliations.
  • Serve as the primary point of contact for team members and leaders regarding benefits questions and concerns.
  • Provide clear, compassionate guidance on benefit options, eligibility, enrollment and coverage.
  • Assist with claims issues, vendor escalations and problem resolution to ensure positive outcomes for team members.
  • Ensure compliance with applicable federal and state regulations, including ACA, COBRA, ERISA, FMLA, HIPAA, unemployment and workers’ compensation.
  • Prepare, distribute and track required notices, disclosures and regulatory documents.
  • Support audits, reporting and benefits-related reconciliations.
  • Coordinate the annual open enrollment process, including timelines, communications, meetings and system updates.
  • Partner with brokers and vendors to implement plan renewals, changes and enhancements.
  • Assist with benefits cost analysis, utilization reporting and plan evaluations.
  • Serve as liaison between the organization and insurance carriers, brokers and third-party administrators.
  • Review billing statements, resolve discrepancies and monitor vendor service levels.
  • Participate in benefits renewal discussions and planning initiatives.
  • Partner with payroll, finance and HR leadership to ensure accuracy, compliance and alignment.
  • Complete other required government and agency reporting, including U.S. Census, EEO-1, OSHA and MIOSHA.
  • Support leave administration and tracking.
  • Assist with wellness initiatives and team member engagement related to benefits.
  • Support HR projects, process improvements and cross-functional initiatives as assigned.
  • Serve as backup support for payroll, recruiting, onboarding and reception duties as needed.
  • Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
  • Minimum of 2–4 years of benefits administration or human resources experience.
  • Strong working knowledge of team member benefits programs and regulatory compliance requirements.
  • Proficiency with HRIS and payroll systems (Paycor experience is an added bonus).
  • Advanced proficiency in Microsoft Excel and other Windows-based applications.
  • Exceptional attention to detail, organization, confidentiality and follow-through.
  • Strong communication and customer service skills with the ability to work effectively with diverse populations.
  • Ability to manage multiple priorities in a fast-paced environment while meeting deadlines.
  • Must pass a pre-employment drug screen and background check.
  • Must possess a valid driver’s license, reliable transportation and the ability to be insured under the Agency’s automobile insurance policy.
  • Physical requirements include frequent sitting, standing, talking and hearing; regular use of hands and arms; and occasional lifting of office supplies up to 20 pounds.
  • Experience in a nonprofit, multi-site, or mission-driven organization preferred.
  • CEBS, SHRM-CP/SCP, PHR/SPHR, or similar HR or benefits certification.
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