HR ANALYST SUPPORT SYSTEMS

The Home Depot

21h

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• 1 year of work experience

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills

Responsibilities

• Track and Document Reported Incidents: Maintains a good working knowledge of the applications(s) supported including purpose, capabilities, limitations and use within the business.
• Provide General User Support Within Workday: Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels). Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level