HPC Technical Account Manager

NVIDIA • Austin, CA

1d

About The Position

We are seeking a motivated HPC Technical Account Manager or hardware engineer with soft skills, passionate about HPC data center technologies, comfortable working with enterprise customers to provide comprehensive solutions for sophisticated installations, maintenance, and operations for a broad scope of groundbreaking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues. As a member of our TAM team, you are a meticulous, proficient communicator who is fundamentally interested in helping our customers succeed, taking ownership in resolving issues, and ensuring a high level of customer satisfaction is maintained and delivered. A significant part of the role is interacting with engineering, marketing, and support teams regularly. What you will be doing: Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies. Own and resolve customer issues during installation, operation, maintenance or product application. Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph. Bring independent analysis, communication, and problem-solving skills to improve customers' experiences. Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

Requirements

• 8+ years in providing in-depth customer support and debugging for hardware and software products.
• Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
• Bachelors degree or equivalent experience
• Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
• Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
• Superb communication and presentation/oral skills
• Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Nice To Haves

• Experience troubleshooting, debugging, and solving problems in large-scale HPC network environments
• Experience as a developer and/or support escalation team member for large enterprise customers or service providers.
• Scripting in Python, bash, Ansible, yaml , etc …
• Background with developing or debugging AI and data analytics software.

Responsibilities

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies.
• Own and resolve customer issues during installation, operation, maintenance or product application.
• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph.
• Bring independent analysis, communication, and problem-solving skills to improve customers' experiences.
• Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees