Housing Success Specialist
About The Position
At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. As a Housing Success Specialist, you will serve as a community connector, advocate, and changemaker for residents navigating challenges on their journey to stability. This is an on-site position. The Aromor is an affordable housing community for individuals who have experienced homelessness or have a high risk of becoming homeless.
Requirements
- High School Diploma or equivalent.
- Program and staff management experience.
- One year of work experience in community development or social services required.
- Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents. Must demonstrate a high level of verbal, writing and listening skills.
- Perform basic computer functions using Microsoft Word, Excel and Outlook.
- Must demonstrate knowledge in data collection and analysis.
- Effectively motivate and supervise other staff. Develop staff skills in support of resident and community programs and initiatives through training and mentoring.
Nice To Haves
- Bachelor’s Degree in a related field.
- Three years of work experience in community development or social services preferred.
- Experience conducting community assessments, applying the principals of conflict management, and organizing community groups, events or programs preferred.
Responsibilities
- Implement and deliver core resident programs designed to promote stability and success.
- Provide individualized support for residents facing barriers to housing retention, including mental health, financial hardship, or legal challenges.
- Collaborate with local service providers, develop resource networks, and advocate on behalf of the community.
- Facilitate workshops, outreach, and community events to build resident engagement and awareness.
- Collect and report program data to measure outcomes and inform continuous improvement.
- Offer trauma-informed support to residents and serve as a mentor to peers in areas such as hoarding, VAWA compliance, and other complex needs.
- Act as a site ambassador—welcoming volunteers, forming partnerships, and elevating the Mercy Housing brand.
Benefits
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
- 403b + match
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
