Housing Stabilization Case Manager

The Salvation Army Southern California • Colorado Springs, CO

1d

About The Position

The VA GPD Housing Stabilization Case Manager provides case management services
to enhance housing stability and self-sufficiency in Veterans who are at risk of
homelessness or who have recently transitioned out of homelessness and into
permanent housing. The desire is to see Veterans increase their income and
overcome barriers to housing stability. This is done through a
strength-based/client-centric approach.

Requirements

• Associate’s degree in human services (or minimum of two years working with displaced clients), Bachelors preferred
• Minimum of three years in Case Management or a related field
• Excellent verbal and written communication skills.
• Ability to present information to small groups.
• Must demonstrate good judgment and act in a professional manner.
• Ability to maintain confidentiality.
• Ability to meet deadlines.
• Ability to work with people from diverse populations
• Ability to read and write in the English language
• Must have problem-solving, listening, and organizational skills.
• Ability to multitask and prioritize according to deadlines.
• Must have time management skills.
• Ability to file and maintain files with accuracy.
• Microsoft Word, Access, Excel, Power Point, and Outlook are required.
• Ability to use new software programs with basic training (Ulti-Pro and others).
• Ability to create and maintain spreadsheets as needed.
• If the position requires driving:
• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.
• An MVR will be processed every year in accordance with The Salvation Army’s policies.
• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.
• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

Responsibilities

• Act periodically as a liaison and support between external stakeholders and community professionals on case situations, ISPs, issues, and problems.
• Provide trauma informed case management services to include, budgeting, guidance/training on life skills, and landlord engagement. Engage in home visits with Veteran clients as necessary.
• Connect Veteran clients with community resources such as employment services, mental and physical health providers, and various VA service providers.
• Plan and conduct outreach efforts to identify Veterans who are at risk of homelessness in order to prevent those Veterans from falling into homelessness.
• Network with community service providers to identify potential resources for Veteran clients.
• Provide housing stabilization support for Veterans after they exit GPD transitional housing into permanent housing.
• Conduct “warm handoffs” with GPD Case Managers for Veterans who are exiting GPD transitional housing and into permanent housing.
• Monitors clients' progress and ensures that needed services are being provided, that Individualized Service Plans (ISPs) are being followed through in a timely manner and determines the appropriateness of services provided.
• Meet with Veterans assigned as needed on a case-by-case basis (weekly, biweekly, monthly) for updates and guidance.
• Prepare for and participate in training as required by the Social Services Director and VA Program Manager.
• Provide transportation to Veterans for medical appointments, meeting with landlords, VA appointments, and/or other services on a case-by-case basis.
• Serves as Mandatory Reporter.
• Complete Incident Reports; Protect the Mission (PTM) reports; and all other necessary reports that are required.
• Ensures compliance with Federal, State and County laws, outcome measures, rules, and regulations; reviews cases to ensure case plans are developed and implemented.
• Documents all contacts and ensure that all paperwork and documentation are accurately completed and filed; completes necessary case information reports, inputs updates into HMIS/Wellsky.
• Help lead and/or plan Veteran support meetings.
• Actively support the mission and goals of The Salvation Army.
• Performs other duties as required.

Benefits

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees