Housing Specialist- CMHA

CVR ASSOCIATES INC•Cleveland, OH

1d•Onsite

About The Position

For over 30 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. CVR has made a significant impact on the community by assisting families in securing affordable housing. The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals, with offices in Atlanta, Chicago, Miami, New York, and Milwaukee. The HCV Housing Specialist assists low-income families and individuals, which may include homeless, elderly or disabled, to secure and retain decent, safe and sanitary affordable housing to improve the quality of life and promote self-sufficiency. The Housing Specialist is responsible for completing annual and interim re-examinations for HCV Program participants which includes notifying participants and owner/landlords of updates, facilitating move requests and annual rent adjustments. Additional responsibilities include explaining, interpreting, and applying HUD and Agency policies, procedures, and regulations in accordance with applicable federal, state, and local laws and regulations. Service delivery with excellent customer service is imperative.

Requirements

Associate degree and/or college credit hours in business, social work, or public administration.
3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, similar non-profit programs working with low- income families.
Must possess 1-3 years of client service experience.
A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities.
Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline.

Nice To Haves

Associate degree and/or college credit hours in business, social work, or public administration.
Previous experience as a supervisor or in a leadership role.
Knowledge of public sector housing authority programs and systems.
Bi-lingual.

Responsibilities

Remain familiar with current U. S. Department of Housing and Urban Development ever changing Federal Regulations as they relate to HCV Programs.
Adhere to Discrimination and Fair Housing Policy.
Be familiar with applicant and participant eligibility and continued eligibility.
Calculate and verify participant income to determine the amount of rental assistance.
Conducts interviews with program participants to gather information.
Schedule and conduct annual and interim redeterminations of eligibility following established guidelines and procedures.
Collect recertification information, including income and any other required documentation for the administration of the HCV program.
Conduct all work activities in a manner that supports achievement of contractual standards, and/or other performance measures as required.
Collaborates with other staff regarding department functions, procedure and client status, and requests assistance, as necessary.
Works collaboratively with the leasing and contracting team to coordinate reexamination and move transactions.
Maintain proper maintenance of client files and computer records to ensure accuracy and timeliness according to HUD regulations and Agency policies and procedures.
Answer telephone inquiries from participants and property owners.
Return all calls within 48 hours.
Completes assignments at the required productivity and other performance and accuracy standards.
Additional duties as assigned.