Housing Service Administrator

Forward Leading IPA•Syracuse, NY

7d•$60,000 - $70,000•Remote

About The Position

The Housing Service Administrator will be responsible for the day-to-day coordination and delivery of housing-related services. This role ensures that housing services are delivered to eligible members quickly and in accordance with program specifications.

Requirements

Preferred Associate’s degree, or equivalent experience required
3 years of combined experience in customer service, health office reception/management, coordination of social services, or similar
Ability to learn new processes and the use of administrative systems
Strong written and verbal communication
Background inclusive of customer service or similar
Highly proficient with Microsoft Office Suite, including Microsoft Teams
Flexible, adaptable style that takes in stride last minute changes
Able to work quickly and efficiently
Strong interpersonal skills, independently resourceful and thrives in a fully remote environment
Initiative to complete projects and tasks independently
Attention to detail and accuracy
Confidentiality

Responsibilities

Delivery of time sensitive housing services such as:
Rent and utility payments to landlords and providers
Vendor management and coordination of home modification projects
Provisioning small appliances or cookware
Provisioning of houseware and furniture
Work with members, network partners, and internal FLIPA staff to ensure proper service delivery
Support identification of gaps in inbound housing referral process and provide feedback for training and communication
Verify member eligibility for services
Review and process requests and all relative supporting documentation for accuracy
Maintain service delivery records
Communicate with various partners in service delivery both written & verbal
Document and track referrals and organize member files to coordinate with both internal staff and external partners
Other duties as assigned