Housing Project Coordinator

Green and Healthy Homes I•Manheim Township, PA

2d•Onsite

About The Position

GHHI seeks a full time Project Coordinator in our Lancaster, Pennsylvania office to ensure the smooth progression of housing units through our lead remediation program. This includes tracking all projects, performing client and contractor relations, client and contractor scheduling and bidding process, ensuring the completion and correctness of all required documentation for projects, data entry and reporting, client education, program services coordination and administration of client satisfaction surveys. This position involves client contact within the communities that GHHI serves in Lancaster County. Position helps coordinate client lead hazard reduction and healthy housing interventions for GHHI’s direct services for the Lead Free Families Program in Lancaster County. The position works with the project team to coordinate housing intervention and educational services in low-income homes to prevent childhood lead poisoning and improve health and educational outcomes for children.

Requirements

Applicants must have a demonstrated ability to multi-task and work in a fast-paced program
High proficiency in Microsoft Office Suite and database platforms
Exceptional organizational skills with meticulous attention to detail and follow-up
Professional work ethic and communication skills
Strong customer service and interpersonal skills for interacting with clients, subcontractors, partner agencies, staff and management
Works well independently/takes responsibility and initiative; self-starter
Ability to manage multiple competing timelines and directives
Desire to work in a team environment and make an impact in the lives of low-income families
Flexibility, initiative, and a collaborative spirit
Conscientious and self-motivated team player
Excellent communication skills (both verbal and written)
Ability to provide excellent customer service and consistent client follow-up
This position will be assigned duties that require the operation of a motor vehicle. Must maintain ready access to a motor vehicle, possess a valid motor vehicle operator's license, and required auto insurance
Customer service experience
High school diploma or equivalent is required, college preferred
Proficient in Microsoft Word, Excel and Outlook.

Nice To Haves

Spanish language proficiency

Responsibilities

Coordinate and assist with scheduling of GHHI and subcontractor inspections, site visits, housing interventions, occupant and owner education and other home visits as needed
Project Coordinator will be responsible for conducting data entry for client intake and all program data tracking in the Program’s Efforts to Outcomes (ETO) Database, monitoring data quality and reporting issues to Program Managers, and ensuring updates made in ETO reflect all internal process workflows and program completion milestones for each property receiving intervention services. This is a time-sensitive task that needs to be conducted regularly to ensure program process reports are accurate, up to date, and prioritize households who have a lead poisoned child
Customer Service Skills: Project Coordinator will be working with Lead Free Families and Healthy Homes clients. The selected applicant must have great communication skills, be accommodating and able to confidently communicate the programs offerings and procedures
Coordinate with internal and external project team members for property inspections, subcontractor housing intervention services and occupant temporary relocation
Route and respond to client inquiries in a timely and courteous manner including client correspondence and client, homeowner and rental owner communications
Perform follow up client satisfaction surveys in compliance with organization’s evaluation and review processes and record and distribute information accordingly
Conduct client referral follow-up with community, healthcare, social and other agency housing services referral partners
Approve and track invoices for lead and healthy homes projects
Maintain records for all jobs
Project Coordinator will be provided with a Lead 101 training to gain an understanding and have knowledge of the danger of lead hazards with children and will continue to increase knowledge
Assist with Program outreach and marketing events and presentations as requested
Assist with workforce development and contractor capacity building initiatives as requested
Miscellaneous projects and other duties to support the mission and deliverables of the organization