Housing Operations Technical Analyst
About The Position
As a housing operations technical analyst, you will provide exceptional customer service to students, families, vendors, and location and community partners. You will manage student data in StarRez, including student profiles, roommate preferences, disability accommodations, emotional support animals, and gender identity preferences. Responsibilities include the implementation of room selections, assignments, change requests, and cancellations for all Savannah residents. Additionally, you will oversee workflow and database updates, communicate with location partners, and generate assignment letters. You will also enforce the Housing License Agreement, nonrefundable housing fees, housing contract dates, room consolidations, check-in and checkout procedures, and damage billing. In this role, you will serve as a liaison between residential students and physical resources by submitting facility work orders and following up with key stakeholders. You will train SCADhome professional and paraprofessional staff on housing operations processes and provide guidance as needed. Other responsibilities include daily management of the SCADhome help desk, where you will review and assign tickets, resolve issues, and follow up with students. Additionally, you will collaborate with the director of operations and the IT department on opportunities, improvements, and innovations for SCADhome processes and software applications. You will also support, program, and test relevant platforms. The ideal candidate demonstrates outstanding customer service and user experience skills. They are also capable of working in a fast-paced, dynamic environment. Preference will be given to those with IT, university housing and residence life, or student affairs experience.
Requirements
- Bachelor's degree
- Outstanding customer service and user experience skills
- Capable of working in a fast-paced, dynamic environment
Nice To Haves
- Master's degree in software engineering, service design, user experience, data analytics, or business
- Experience in systems thinking and data analytics
- Familiarity with StarRez
- IT, university housing and residence life, or student affairs experience
Responsibilities
- Manage student data in StarRez
- Implement room selections, assignments, change requests, and cancellations
- Oversee workflow and database updates
- Communicate with location partners
- Generate assignment letters
- Enforce the Housing License Agreement
- Serve as a liaison between residential students and physical resources by submitting facility work orders and following up with key stakeholders
- Train SCADhome professional and paraprofessional staff on housing operations processes and provide guidance as needed
- Daily management of the SCADhome help desk
- Collaborate with the director of operations and the IT department on opportunities, improvements, and innovations for SCADhome processes and software applications
- Support, program, and test relevant platforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
1,001-5,000 employees
