Technical Operations Analyst

Ensora Health • Central, ID

1d

About The Position

We are seeking a Technical Operations Analyst who will play a key role in driving operational excellence across technology teams. This position focuses on designing and tracking performance metrics, managing critical tools, and streamlining processes that enable Agile planning and organizational efficiency. If you’re detail-oriented, analytical, and passionate about continuous improvement, this role offers an opportunity to make a measurable impact.

Requirements

• Bachelor’s degree in Business, Data Analytics, Information Systems, or related field.
• 2–4 years of experience in analytics, operations, or process management.
• Proficiency with Power BI, Azure DevOps (ADO), and Aha! (or similar tools).
• Strong analytical and problem-solving skills with ability to translate data into insights.
• Experience coordinating Agile ceremonies and familiarity with Scrum or SAFe frameworks.
• Excellent communication and organizational skills; ability to manage multiple priorities.

Nice To Haves

• Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen).
• Familiarity with HR or workforce management systems (e.g., WorkDay).
• Ability to work independently and influence without formal authority.

Responsibilities

• Define and maintain KPIs to measure organizational effectiveness.
• Collect, validate, and analyze data to deliver actionable insights.
• Build dashboards and reports in Power BI to visualize trends and outcomes.
• Configure and administer tools like Aha!, Azure DevOps (ADO), and Power BI.
• Ensure data integrity and consistency across systems.
• Maintain accurate employee rosters and team capacity records.
• Coordinate Agile planning activities, including sprint planning and PI sessions.
• Facilitate Process Improvements Board meetings and track follow-ups.
• Triage incoming operations change requests and route appropriately.
• Identify process bottlenecks and propose efficiency enhancements.
• Collaborate with cross-functional teams to implement Agile best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level