Housing Operations Specialist

Florida Polytechnic University

1d•Onsite

About The Position

Under the general direction of the Program Manager of Housing Operations, the Housing Operations Specialist provides specialized administrative and operational support for the Housing and Residential Life department. This position coordinates key housing functions including student housing assignments, contracting, occupancy tracking, and billing processes. The Specialist serves as a primary point of contact for students, parents, and campus partners regarding housing policies, room assignments, and residential occupancy matters. The role ensures accurate data management, consistent application of housing policies and procedures, and effective communication related to housing operations. Working collaboratively with Student Affairs and other university departments, the Housing Operations Specialist supports the overall administration of housing services for more than 700 residential students while contributing to policy implementation, reporting, and continuous improvement of housing operations and systems.

Requirements

A bachelor’s degree in higher education administration, Student Affairs, or related field from an accredited institution of higher education.
1 year of experience in housing operations, property management, higher education, or a related field.
In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.
Excellent analytical, communication, organizational, and interpersonal skills, as well as the ability to exercise superior judgment and discretion, are required.
Proven ability to handle multiple priorities while maintaining a high level of professionalism and attention to detail must be shown.
Strong written and verbal communication skills are required.
Strong leadership, personnel management, planning, organizational, and team-building skills.
Ability to manage multiple tasks under tight time restrictions.
Capacity and maturity to assume and satisfactorily fulfill assigned responsibilities.
Must possess a valid driver’s license.
This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.
This position is subject to federal and state privacy regulations.

Responsibilities

Contributes to all aspects of the housing assignment/selection process.
Serve as the on-campus housing liaison to support policy questions and room changes for students.
Responsible for assisting in the management and maintenance of residential occupancy data and the administration of room assignment policies and procedures throughout the year for over 700 students.
Maintain accurate records and compile reports as needed or requested.
Provide individual support and advice to students as needed concerning housing assignments. This may include one-on-one discussions with students about their personal situations and roommate-related issues.
Serve as primary contact for residence hall staff in relation to room and building changes for on-campus undergraduate students and graduate students, ensuring policies are applied consistently, and independently making exceptions to policies when appropriate.
Assist with the development and execution of policies, procedures, goal development, assessment activities, training activities, and overall operation of the housing services unit.
Independently compose, prepare, and edit correspondence and reports containing information that requires thorough knowledge and understanding of housing policies and procedures; and assist in generating and developing marketing and communications for students, parents, and the University community related to on-campus housing policies and procedures.
Performs website updates.
Serve as the first point of contact for students and parents regarding housing assignment concerns. Resolve these issues using sound judgment and creative decision-making.
Support the department email inbox by regularly checking email, providing clear, accurate responses, responding in a timely manner, and assisting with communications in the residence halls.
Respond to inquiries and resolve complaints from students, parents, staff, and the public regarding policies and procedures related to housing assignments.
Inform current and prospective students and parents of policies and procedures, and represent the department in communication.
Send mass communications to students on campus informing them of upcoming processes or policies.
Assist with the periodic testing of housing application and selection processes, and software upgrades.
Performs other duties as assigned.