Housing Manager

Opus Agency

3d•$66,000 - $78,000•Remote

About The Position

The Housing Manager is responsible for overseeing all aspects of housing logistics for in-person corporate events. This includes building and maintaining relationships with hotels, clients, and attendees and ensuring seamless housing experiences from planning through execution. This role requires strong time management, multitasking, and problem-solving skills. You will lead and collaborate with internal teams, primarily within the Event Technology & Registration department. Success in this role means consistently delivering projects on time, staying within budget, and exceeding client expectations. This client-facing position, working closely with Opus Project Managers and Event Technology Project Managers to deliver exceptional experiences for our Fortune 100 and 500 corporate clients. The Housing Manager will report to the Senior Housing Manager or Associate Director and may include supervisory responsibilities.

Requirements

2-3+ years of management experience in a relevant role; prior experience in corporate events preferred
Experience with Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), Swoogo, Eventbase
Proven success in managing events or projects from concept to execution
Strong critical thinking, organization, and analytical skills
Ability to prioritize and manage multiple events and deadlines simultaneously
Excellent verbal and written communication; confident presenter
Comfortable working in fast-paced, high-pressure environments
Adaptable to change with minimal notice and able to manage frequent interruptions
High degree of confidentiality and professionalism
Strong interpersonal skills for working collaboratively with clients, vendors and team members
Self-motivated and proactive in person development and learning
Able to give and receive constructive feedback
Proficiency in Microsoft Office (especially Excel): spreadsheet experience strongly preferred
Ability to write clear reports, business communications, and procedural documents. Confident presenting and engaging with clients and stakeholders in a group or one-on-one setting.
Comfortable with basic algebra, percentages, and financial reconciliations. Ability to interpret and manage budgets and financial data.
Able to navigate non-standardized problems with creative, effective solutions.

Nice To Haves

Bachelor's degree from four-year institution is preferred

Responsibilities

Serve as the primary liaison between internal teams, clients, hotels and vendors via phone, email, chat and conference calls
Oversee all housing elements to ensure events are delivered on time and within budget
Lead high-touch, complex client meetings with multiple stakeholders
Manage hotel room blocks, monitor attrition, and execute mitigation strategies
Interpret hotel contract terms and manage timelines related to release dates
Establish and oversee hotel billing and reconciliation processes
Provide pickup reports, reservation trend analysis, and financial reporting to clients
Lead or supervise on large-scale events and manage full-time team members as needed
Effectively manage and grow relationships with hotels, vendors and clients
Coordinate with event teams and provide clear status updates
Utilize advanced Excel functions to manage and present data
Troubleshoot accommodation issues during the event lifecycle
Demonstrate deep understanding of registration areas (housing, revenue, web) and confidently consult with clients.
Identify opportunities to improve internal documentation and processes, contributing actively in team and client meetings.

Benefits

Full time position
Opportunities for growth and development
Health & Dental Insurance (choice of plans)
100% Employer paid short-term disability and life insurance
Opportunity to elect additional life insurance and LTD insurance at employee expense
Paid parental leave
Opportunity to contribute pre-tax dollars to flexible spending accounts
401(K) with employer match
Flexibility in work schedules
Generous time off