Housing Manager

Home Group • London, CA

10h • $36,000 - $36,000 • Hybrid

About The Position

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Douglas Bader Park estate in Barnet. Douglas Bader Park is a regeneration estate with exciting challenges. As our Housing Manager, you’ll be the face to face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

Requirements

• Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP’s etc
• Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.
• To get from A to B, you’ll need a vehicle insured for business purposes.

Responsibilities

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll look after a patch and neighbourhood (ably supported by our Community Housing Assistants).
• Through visibility, engagement with customers and proactivity on our estate, you’ll really get to get to know our community. This will help us to improve our local neighbourhood.
• Proactively managing anti-social behaviours on the estate, responding to customer queries and complaints.
• Managing our voids process including liaising with the local authority.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Benefits

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7%25 and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Work your way with flexibility to balance life and work
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed