Housing Focused Case Manager Team Lead - PARC

The Road Home•Salt Lake City, UT

7d•Onsite

About The Position

The Housing Focused Case Manager Team Lead will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The Housing Focused Case Manager Team Lead will assist in supervising a small team of Case Managers through client interactions, administrative needs, and other duties, including but not limited to maintaining professional boundaries, emphasizing teamwork, and creating an environment that fosters growth, all while managing their own case load of clients. The services provided include identifying and engaging with individuals in our Resource Centers and connecting them with resources in the community that will aid in their transition into housing. The Housing Focused Case Manager Team Lead will work within the shelter team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a shelter-wide scale.

Requirements

Must pass a pre-employment background check and drug screening.
Experience working with diverse and/or vulnerable populations is preferred.
Lived, work or volunteer experience preferred or a degree in a related field
Comfortable using agency vehicles to transport guests.
Creative thinking to overcome housing barriers.
Networking with community partners to find housing solutions.
Strong organizational skills for maintaining accurate records and timely case notes.
Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Ability to accept supervision, direction, and feedback with openness.
Be reliable, dependable, and consistent in attendance.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Ability to accept supervision, direction, and feedback with openness.
Be reliable, dependable, and consistent in attendance.
Ability to lift and move heavy items up to 50 pounds
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.

Responsibilities

Help individuals experiencing homelessness get into housing.
Assist guests in identifying barriers and connect them with appropriate resources in the community.
Use agency vehicles to provide transportation for guests in their pursuit of housing.
Assisting our diverse population of guests on your set caseload to establish goals.
Engage with all guests to connect them with resources and housing options.
Follow agency guidelines to create healthy boundaries with guests.
Daily collaboration with all departments promoting a healthy team environment.
Seeking out, engaging, and networking with community partners to find housing options and additional resources.
Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals.
Attend weekly team meetings and contribute to case conferencing conversations.
Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Other duties as assigned.
Provide direct, trauma-informed case management services to guests, including crisis intervention, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.
Utilizing the training we provide to jump into high-stress situations in an effective and trauma-informed way
Assist with de-escalation and crisis intervention with guests in crisis.
Collaborate with the crisis clinician and others to find ways to support individuals with mental and behavioral health barriers.
Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.
Serve as a Role Model for the team by exhibiting a willingness to interact with challenging clients, seek out resources and information that may contribute to the success of the team, and accept a higher level of responsibility overall
Assist the Supportive Services Manager in moderate administrative duties such as attending meetings and taking notes, correcting the Case Load Tracker, and interacting with community partners as needed
Assist the Supportive Services Manager in moderate supervisory duties such as supporting other team members with their goals, promoting and maintaining a level of professionalism and fairness in the workplace, and keeping an open line of communication with the Supportive Services Manager regarding both
Be a consistent and timely communicator, answering texts and emails promptly and reliably.
Establish an environment that promotes growth, support, and advocacy for both shelter guests and team members
Represent PARC Case Management by attending partner meetings regularly, specifically Community Triage Group, First Step House Collab, and Project RIO.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.