Housing Case Manager

Domestic Violence Center of Chester County•West Whiteland Township, PA

About The Position

The Housing Case Manager- Special Project provides trauma-informed, survivor-centered case management, advocacy, and housing support to individuals and families impacted by domestic violence, dating violence, sexual assault, and stalking. This position supports survivors residing in DVCCC’s emergency shelter, bridge housing, and transitional housing programs, ensuring coordinated access to housing, safety planning, legal advocacy, and wraparound services that promote stability, self-sufficiency, and long-term independence. This position is supported by multiple funding sources. Responsibilities are outlined below by grant-funded program area to ensure clarity and compliance with grant requirements. Grant-Funded Responsibilities Emergency Shelter & Transitional Housing Case Management Services (50% FTE). William Penn Foundation/OIC The employee will dedicate 50% of total work time to the following responsibilities: (Emergency Shelter, Bridge Housing, Housing Stability Support) Provide intensive, trauma-informed case management to shelter and housing residents, focusing on safety, housing stability, advocacy, and self-sufficiency. Assist survivors in locating, securing, and maintaining transitional and permanent housing. Conduct intakes, needs assessments, eligibility screenings, and housing evaluations for shelter admission. Develop individualized case management and safety plans, identifying barriers and goals. Conduct regularly scheduled client meetings to assess progress and adjust service plans. Prepare shelter spaces for incoming residents and provide orientation, including policies, procedures, and tours. Coordinate emergency financial assistance (e.g., food, transportation, clothing, housing-related costs, safety measures). Liaison with Chester County OIC (Opportunities for Industrialization Centers) services to assist survivors achieve sustainable employment and financial independence. Monitor and coordinate education, training and supportive services to assist survivors build skills leading to self-sufficiency. Educate clients about Victims Compensation Funds, Relocation Assistance, Moving Ahead, and other financial resources. Prepare discharge summaries and transition paperwork upon program exit. Maintain accurate client records in ETO, HMIS, Shelter/Bridge intake and exit systems. Regularly assess client safety and well-being. Facilitate or co-facilitate support groups, psychoeducational groups, and housing-focused groups. Assist with daily operations of the housing program. Participate in hotline backup and on-call rotation as needed. Attend case conferences with Chester County Open Hearth, Housing Authority of Chester County, and other partners to support housing outcomes. Transitional Housing Project Coordination (OVW-Funded) (50% FTE) Transitional Housing, Case Coordination, Supportive Services) The employee will dedicate 50% of total work time to the following responsibilities: Serve as a consistent point of contact for transitional housing participants. Conduct eligibility screenings and assist with program applications and enrollment. Provide case management, supportive services, and crisis counseling to program participants. Deliver program orientations to ensure participants understand available services and expectations. Coordinate supportive services including transportation, counseling, childcare, healthcare, and other identified needs. Assist participants with securing employment and workforce support. Collaborate with clients to develop individualized support and housing stability plans. Conduct ongoing needs assessments and regular check-ins to support successful housing outcomes. Provide financial literacy education through the Moving Ahead program or community-based resources. Deliver direct services including safety planning, emotional support, and crisis intervention. Monitor participant progress and adjust strategies to promote sustainable independence. Refer participants to DVCCC legal counsel and legal support staff for protection from abuse orders and other legal remedies. Build and maintain partnerships with community agencies, shelters, housing providers, and service organizations. Coordinate timely referrals to internal and external resources. Track service delivery and client outcomes to support evaluation, reporting, and continuous improvement. Complete required documentation, statistical reports, and quarterly progress and challenge reports in compliance with OVW and other funding requirements. Ensure emergency shelter and bridge/transitional housing units meet cleanliness, organization, and compliance standards. Shared Responsibilities Across All Grants Maintain strict confidentiality of all client information in accordance with legal and ethical standards. Document all client interactions and services in agency databases daily. Attend staff meetings, required meetings, and in-service trainings. Participate in agency-wide events, trainings, and initiatives, including advocate training and awareness activities. Assist with agency-wide goals and objectives. Work collaboratively with internal staff and external partners including social service agencies, hospitals, clinics, and community organizations. Assist with keeping facilities clean, organized, and welcoming. Perform other duties as assigned by the COO and/or CEO.

Requirements

Strong commitment to DVCCC’s mission and survivor-centered, trauma-informed care.
Knowledge of issues faced by victims of domestic and sexual violence and their children.
Experience working with diverse populations.
Knowledge of housing systems, social service networks, and court systems (civil, criminal, and family).
Strong communication, advocacy, and problem-solving skills.
Ability to manage competing priorities and meet deadlines.
Ability to establish effective working relationships with staff, volunteers, and community partners.
Ability to lift and move items up to 40 pounds (shelter-based duties).
Ability to stand, walk, climb stairs, and remain active for extended periods as required.
Proficiency in Microsoft Office products and electronic case management systems.
Reliable transportation for meetings, trainings, and community coordination.
Willingness to work flexible hours to meet program and grant requirements.
Adherence to all agency policies and procedures.
Successful completion of required childcare, criminal, and FBI clearances.
Bachelor's degree in social services or related field
Two years related experience
Equivalent combination of education and experience.

Responsibilities

Provide intensive, trauma-informed case management to shelter and housing residents, focusing on safety, housing stability, advocacy, and self-sufficiency.
Assist survivors in locating, securing, and maintaining transitional and permanent housing.
Conduct intakes, needs assessments, eligibility screenings, and housing evaluations for shelter admission.
Develop individualized case management and safety plans, identifying barriers and goals.
Conduct regularly scheduled client meetings to assess progress and adjust service plans.
Prepare shelter spaces for incoming residents and provide orientation, including policies, procedures, and tours.
Coordinate emergency financial assistance (e.g., food, transportation, clothing, housing-related costs, safety measures).
Liaison with Chester County OIC (Opportunities for Industrialization Centers) services to assist survivors achieve sustainable employment and financial independence. Monitor and coordinate education, training and supportive services to assist survivors build skills leading to self-sufficiency.
Educate clients about Victims Compensation Funds, Relocation Assistance, Moving Ahead, and other financial resources.
Prepare discharge summaries and transition paperwork upon program exit.
Maintain accurate client records in ETO, HMIS, Shelter/Bridge intake and exit systems.
Regularly assess client safety and well-being.
Facilitate or co-facilitate support groups, psychoeducational groups, and housing-focused groups.
Assist with daily operations of the housing program.
Participate in hotline backup and on-call rotation as needed.
Attend case conferences with Chester County Open Hearth, Housing Authority of Chester County, and other partners to support housing outcomes.
Serve as a consistent point of contact for transitional housing participants.
Conduct eligibility screenings and assist with program applications and enrollment.
Provide case management, supportive services, and crisis counseling to program participants.
Deliver program orientations to ensure participants understand available services and expectations.
Coordinate supportive services including transportation, counseling, childcare, healthcare, and other identified needs.
Assist participants with securing employment and workforce support.
Collaborate with clients to develop individualized support and housing stability plans.
Conduct ongoing needs assessments and regular check-ins to support successful housing outcomes.
Provide financial literacy education through the Moving Ahead program or community-based resources.
Deliver direct services including safety planning, emotional support, and crisis intervention.
Monitor participant progress and adjust strategies to promote sustainable independence.
Refer participants to DVCCC legal counsel and legal support staff for protection from abuse orders and other legal remedies.
Build and maintain partnerships with community agencies, shelters, housing providers, and service organizations.
Coordinate timely referrals to internal and external resources.
Track service delivery and client outcomes to support evaluation, reporting, and continuous improvement.
Complete required documentation, statistical reports, and quarterly progress and challenge reports in compliance with OVW and other funding requirements.
Ensure emergency shelter and bridge/transitional housing units meet cleanliness, organization, and compliance standards.
Maintain strict confidentiality of all client information in accordance with legal and ethical standards.
Document all client interactions and services in agency databases daily.
Attend staff meetings, required meetings, and in-service trainings.
Participate in agency-wide events, trainings, and initiatives, including advocate training and awareness activities.
Assist with agency-wide goals and objectives.
Work collaboratively with internal staff and external partners including social service agencies, hospitals, clinics, and community organizations.
Assist with keeping facilities clean, organized, and welcoming.
Perform other duties as assigned by the COO and/or CEO.