Housing Coordinator

Gary and Mary West PACE • San Marcos, CA

4d • Onsite

About The Position

The Supportive Housing (SH) Coordinator serves as a trusted on-site presence at La Sabila, a newly developed supportive housing community for older adults. This role supports residents in successfully transitioning into housing, stabilizing after moving in, and remaining safely housed by connecting them to supportive services, community resources, and health-related supports, such as PACE.
The SH Coordinator works collaboratively with housing partners, service providers, and West PACE Marketing, Community Outreach, and other interdisciplinary team members to reduce isolation, improve access to resources, and promote successful aging in place. This position is non-clinical and non-property management focused, emphasizing relationship-building, dignity, independence, and housing stability.

Requirements

• Associate's degree or equivalent experience in social services, human services, community health, housing, or a related field
• Minimum of 2 years of experience working with older adults, supportive housing, vulnerable populations, or community-based services.
• Experience with or willingness to learn HMIS data entry and reporting.
• Ability to complete required compliance training courses, including RTFHSD Clarity Training.
• Strong interpersonal skills and ability to build trust with diverse populations.
• Excellent communication, organization, and follow-through skills.
• Ability to work independently in a community-based setting.
• Employees must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
• Job offers are contingent upon a successful pre-employment drug screen, background check, and physical assessment.

Nice To Haves

• Bachelor's degree in social work, gerontology, public health, or related field preferred
• Familiarity with Medi-Cal, Medicare, PACE, and other aging services systems preferred.
• Experience working within trauma-informed and housing-first models preferred.
• Bilingual (English/Spanish) strongly preferred.

Responsibilities

• Serve as a welcoming, consistent point of contact for residents at La Sabila.
• Support residents during move-in and early tenancy through orientation, check-ins, and warm handoffs to service providers.
• Conduct regular community outreach to identify emerging needs related to housing stability, safety, and well-being.
• Support residents in navigating life in permanent supportive housing while reinforcing autonomy and choice.
• Connect residents to community-based services including benefits assistance, food access, transportation, behavioral health, aging services, and social support organizations.
• Collaborate with property management and housing partners to support tenancy success while maintaining clear role boundaries.
• Identify eligible residents who may benefit from additional care coordination, including referral to PACE when appropriate.
• Maintain strong working relationships with local service providers, housing partners, and public agencies.
• Plan and facilitate on-site engagement opportunities such as coffee chats, welcome gatherings, resource workshops, and social connection activities.
• Foster a sense of belonging and community among residents.
• Apply trauma-informed, culturally responsive engagement practices.
• Complete required documentation accurately and in a timely manner, as outlined by GMWP policies and procedures.
• Enter resident-level data, outreach activities, and service connections into HMIS (Homeless Management Information System) as required.
• Support reporting requirements for housing and supportive services programs in collaboration with internal team members and external partners.
• Complete RTFHSD Clarity Training within required timeframes and maintain compliance with ongoing training requirements.
• Demonstrate proficiency or willingness to be trained in HMIS data entry and reporting standards.
• Uphold confidentiality, data privacy, and information-sharing protocols.
• Operate within the defined scope of a supportive services role (non-clinical, non-property management).
• Represent Gary and Mary West PACE with professionalism, compassion, and integrity.

Benefits

• Generous pay and a comprehensive benefits package focused on your health and wellness.
• 11 paid holidays, 13 days of PTO, and 5 days of sick time.
• A 5% employer match to our 403(b) retirement plan.
• We invest in our team with an annual education allowance and a commitment to professional growth, helping you expand your skills and advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree