Housing Coordinator

Brilliant Corners•Los Angeles, CA

7d•$24 - $29

About The Position

Housing Coordinators provide direct services to formerly homeless individuals throughout Los Angeles County—this includes support with all aspects of the housing process. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Housing Coordinator applicants may work with program participants in any of the settings or subsidy types listed above. With guidance from the Program Supervisor, the Housing Coordinator will help formerly homeless individuals move into housing in Los Angeles County and provide housing retention services after move in. The Housing Coordinator will work directly with tenants and work collaboratively with property providers, case management and/or service providers to ensure that program participants successfully retain their housing over time. The Housing Coordinator will ensure program participants’ well-being and unit habitability by conducting weekly, monthly, and quarterly home visits. The Housing Coordinator will work creatively to prevent eviction and other housing-related issues. Housing Coordinators that work with federal voucher holders will learn about the public housing agencies as well as Brilliant Corners’ policies and procedures to serve as a subject matter expert to their program participants in all housing-related issues.

Requirements

One year of work experience in non-profit human services
Excellent verbal and written communication skills
Strong interpersonal skills
Willingness to travel all over Los Angeles county and make regular in-person visits in the community
Possession of a valid California driver’s license, a clean driving record, and automobile insurance
Access to reliable transportation
Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
Flexibility is required regarding scheduling and prioritizing tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans
Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity and experience.
Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection.
Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.
A valid, clean CA driver’s license and a personal insured vehicle are required.
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Nice To Haves

Experience with homeless, veterans, and/or people with health conditions or impairments a plus
Knowledge of different housing models – such as permanent supportive housing or rapid rehousing – or the public housing agency (PHA) system a plus

Responsibilities

Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable.
Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities.
Liaise between program participants and case management services.
Work with the Housing Acquisitions team to assist with housing placements and assignments.
Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
Respond to housing and tenant-related emergencies during normal business and after hours.
Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable.
Educate community members about the housing needs of identified program participants and the importance of supportive housing.
Submit and follow up on tenant maintenance requests.
Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times.
Update multiple data systems with appropriate participant information.
Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them.
Attend all agency staff meetings and trainings, as well as department meetings and case conferences.
Other duties as assigned by the Program Supervisor or Program Manager.