Housing Case Manager

Making Opportunity Count Inc • Fitchburg, MA

6h • Hybrid

About The Position

Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. The Housing Case Manager is responsible for determining service plan goals, targets, and action steps for clients.

Requirements

• Associate's degree in human services or related field
• 1 year of experience providing case management services focused on pre-tenancy and tenancy-sustaining services
• Must have a reliable telephone
• Must be empathetic to the needs of a diverse socio-economic population
• Strong interpersonal skills
• Knowledge of community resources, state and federal benefits and services
• Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload.
• Basic math and budgeting skills
• Ability to work effectively as a team member with other members of program and agency leaders
• Demonstrated prior success in case management functions or eligibility determinations for community-based social service organizations
• Problem-solving abilities
• Ability to communicate and collaborate with health providers and community partners
• Strong internet, database and computer skills
• Good documentation skills

Nice To Haves

• Ability to read and write Spanish preferred

Responsibilities

• Meeting with clients in-person or virtually to conduct an intake assessment that includes collection of information including demographic, financial, and social services information
• Upon completion of the intake assessment, the HCM will document all assessments accurately and will ensure the payer approves the services
• Following the initial assessment, the HCM will also be responsible for the case management of pre-tenancy services, tenancy-sustaining services, and for the identification of home modification needs

Benefits

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees